Mannington Mills — Local services in Mannington Township

I installed their Restoration collection, historic oak in my new house. Over 2000 sq ft of it. We chose it because it looks good and like actual real wood floors with the beveled edges. They claim they are waterproof right in their warranty and web site. This is the farthest from the truth. If water sits on these floors, especially on the seams, it will swell the floors in less than an hour. We have already made a warranty claim where they had to replace seven boards. I had to ask if they have anything we can apply to the seam to prevent this from happening. They gave us one bottle that barely covered a quarter of our floors, that I HAD TO APPLY. I asked for two more bottles, and they tried to charge me. Then they wanted $30 to ship them. Mind you these are 3 fl oz bottles. The only way to fix the ruined boards is by cutting them out and gluing them back in. This defeats the purpose of a floating floor and the boards creak when you step on some of them. Common business sense would say, let's give them the $40 bottles so we don't have to come out again and spend thousands to fix more floors. Then again, the Spillsheild is yet to be determined if it will help. Considering I build a lot of houses for myself and others, I will not be using Mannington floors anymore. So now this will likely cost them hundreds...

I so should have checked Google for reviews before buying this flooring! But when something is marketed as indentation resistant, worry-free, commercial grade, you expect it to hold up for at least 3 months! Flooring had indentations from furniture, including a 10-pound coffee table, within 3 months of it being installed! Customer service representative sent rejection of warranty claim to the supplier rather than me, the paying customer. She said it was "their policy" to deal with the supplier when the supplier contacts them on behalf of a customer.

All I wanted were the damaged tiles replaced. I like the floor, the overall look, and the ease of care but hate that there are now permanent indentations all over.

If you are truly looking for LUXURY vinyl plank, keep looking! You do not want to have to deal with this customer as they are not...

Purchased Mannington Engineered hardwood a few years ago and already have to spend thousands of dollars to replace it. I spoke with a representative after the floor was purchased to ask what type of wood “Iberian Hazelwood” was as I could not find any wood with that name. After two weeks, they couldn’t actually tell me. The floors are very light and when any scratch occurs it leaves a black, particle board appearance in the wood. If the slightest thing gets dropped it leaves a dent, and the edges are coming up on several of the boards. I’ve purchased engineered flooring several times over the years and have never had one fail like this one. Of course I have emailed, with no response and already know what the result of a claim would be. We wanted to buy local, this is the thanks we...