Avoid this company at all costs. If I could give zero stars, I would.
Let me explain why.
On Wednesday afternoon, we lost water at our home—either the pump failed or the well had gone dry. After attempting our own troubleshooting, we contacted several companies, including Triangle Heating, Cooling and Plumbing. Initially, their AI answering system told us they didn’t service wells, but we later received a call back saying they actually did.
We described the situation and were told a technician could come out that evening to diagnose the problem. The technician arrived but did not test the power to the pump or attempt to pull it. He simply looked into the well and claimed we needed a new pump. We were told the work could be done the next day—but only if we agreed to the $4,400 cost and financing terms. Being new to well issues, we agreed.
The next day, a different technician arrived and pulled the pump, only to discover that the issue was actually damaged wiring—adding another $1,500 to the quote. Again, we were pressured into agreeing. This time, another tech had to be called because the one on-site didn’t have the proper tools. Now we had two technicians—both generally polite, but still rushing the process.
They installed the new pump and told us to turn the water back on. Immediately, our lines clogged with muddy water because they failed to bypass the house plumbing. When we asked for help, they were already in their vans and leaving. We were left flushing out thick, muddy water on our own for hours.
By Friday, things had worsened. Two new techs came out and, upon arrival, said it looked like the well may have collapsed. While on speakerphone, their manager dismissed our concerns about dirty water—essentially telling us to "get over it." I lost my temper and explained (in no uncertain terms) that we have children and livestock who need clean water. One of the techs adjusted the pump height slightly, but now our pressure tank wouldn’t hold pressure at all. They left us again and told us to call back if anything else came up.
I did call back—within the hour—because the system still wasn’t functioning. Saturday morning, I got a call saying the original technician would return. He was genuinely sympathetic and came to the conclusion that the entire pump needed to be replaced—again. Unfortunately, it was the weekend and no suppliers were open, so he planned to return Monday.
Sunday, I called to confirm the Monday visit. Monday morning, I received a call from Trevor, the plumbing manager, who informed me they would not be returning. They were "washing their hands" of the situation, claiming they had put more into the job than they were getting out. By this time, they had installed and possibly damaged a pump, a pressure tank, and multiple pressure switches—and we still had no clean water.
We flushed two inches of sand and sediment from our system. Our pressure tank bladder was destroyed. Our system would not hold pressure. And Triangle told us to call a specialist because they didn’t know what else to do.
So I did.
Another company came out and fixed all the issues—within an hour. We now have clean, running water again, but absolutely no thanks to Triangle. The other company also discovered the underlying issue had to do with the initial installation that Triangle performed. They have not followed up to see if we resolved the problem. They were prepared to leave a family—with children and animals—without water for nearly a week.
I will be sharing this experience widely and reporting it to the appropriate licensing and regulatory bodies. No company that provides essential services like water access should be allowed to operate this carelessly or...
Read more
Learn more insights from Wanderboat AI.
