Extremely Poor customer service, guy on the phone sounded like he hated his job or something. I have bought several sets of tires from them. But today I was wanting to have my truck tires balanced and rotated (Tires came on truck when I bought truck). But since I didn’t buy the tires from them they wouldn’t even look at me. They said they don’t do stuff like that. Well if a dang tire shop can’t rotate and balance tires then I’m pretty sure it ain’t much of a business!!! I’ll just take my money elsewhere from now . I haven’t bought tires there in 11 years because of price, I get them a lot cheaper and my shop got me in no problem. I was just going to use you all because you were close and I never had a problem with service before, So don’t fret over it my shop was glad to get me in and I had even forgot that it’s free at my shop since I bought my tires there. So thank you for turning me down it saved...
Read moreMy father-in-law got tires rotated & 2 new front tires 3 weeks ago from Jacks. Last week he had new breaks put on & they had to chisel two of the lug nuts off. Today he took it back to Jack to get 2 new back tires & they can’t get the lug nuts off the back tires & they are the ones that put them on there 3 weeks ago. Told him to take it to a tire store that has a more powerful air gun to take them off. So Jacks put them on (too tight) but can’t take them off! My Husband calls them and Larry, the owner, refused to fix the problem & hung up on him. We have been getting tires there for decades but will not be going back or referring any more friends & relatives to go...
Read moreRefused to install my drop-shipped order from tirerack even though they are listed on tirerack as an installer and have done my two previous installs on this vehicle. Said something about we only install OE tires. I've got news for you, my wheels are OE. No problem. I will take my business elsewhere and recommend whomever that may be to my friends instead. If you don't want to do drop-ship installs, then remove yourself from tirerack as an...
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