Gonzalez Furniture — Local services in McAllen

Really bad service,we were told material of the bedroom set was 100% wood but wasn't it, it began peeling off quickly,It was made of laminate wood and dresser drawers weren't closing properly, also wrong mattress was delivered to us, they took a long time to come look at it then the guy that had been talking to us no longer works there, we spoke to the grandaughter of Mrs Gonzalez and told us parts might take upto a year and we are still waiting. My wife spoke to Ms Gonzalez but unfortunately she was very disrespectful to her trying to talk over her and cutting her off and did not want to hear my wife side she just keeped asking for the monthly installment that was not even due yet till 4 more days wife n I decided to retune the bedroom set believe me or not there's a god I wouldn't lie for sure I not buying there anymore heads up people that's all...

need to have better customer service and fyi if your going in to get credit from the store and purchasing items for a family member other then the person getting the credit DO NOT let the store know they will deny you because only the person getting the credit can purchase item even if you have excellent credit and ONLY have them delivered to there home on their id. so do not mention anything wasted my time should have a sign or something!!! no purchases for family members!!! its that easy. even if its a gift come...

Bought a bedroom set and was expecting what was displayed wich was the bed , dresser , chest , and one night stand. When delivered I was missing the chest went to ask and salesman explained that the chest is sold separately. That's why it has a price tag on it.... well it would have been nice to know that before I paid it cash. Got explained that a 6 piece bedroom set is composed of a headboard , footboard , bed rails , dresser , mirror for dresser , and night stand....OK...