Wills Hardware Inc. — Local services in Medfield

Not sure when Willis changed their return policy on open items. I bought a dimmer switch, attempted to install it, but it didn't work. When I tried to return it, I was told they don't take back open items. First, I have been shopping there for 15 years, and second, I have returned open items such as electronics at different times. Makes absolutely no sense that you cannot open a package such as a switch, determine it doesn't work and then not be able to return it. This is a stance I would expect from a large box store. Very disappointing. If you want it, it is in the garbage can by...

Thank you, Ken, so much, for the personalized, thoughtful customer service during this busy Christmas season. You may recall that I went into your store with a swag of greenery that I was looking to affix to a headstone at the cemetery. Your well trained, helpful associates directed me to you. You took a sincere interest in my request and devised a hanger from a piece of wire for a nominal charge. It functioned perfectly. I am so grateful to everyone I encountered at your store as I could have been initially turned away with the unusual request. May the new year bring all...

The staff at Wills is excellent, polite and helpful. I went in today to find gloves (hard in today’s world to find) and they were sold out. I needed a single pair to look at a house today and was telling her how hard they were to find. She reached behind the counter and handed me a pair of her own. It’s not often you find people who are so helpful, in today’s world. Thank you for being there to help out. You have a...