Ferguson Home — Local services in Medford

I went in without an appointment and was still greeted and assisted with enthusiasm. Camren checked in with me while I perused. We made an appointment and before I left she set me up with an online account so I could keep shopping and prepare for our appointment. Their website is easy to navigate, and has a lot of options. She was ready to go at our set appointment and had checked my online folder to see the direction we were headed. She is knowledgeable, a pleasure to communicate with and very skilled at navigating all the catalogs in addition to the online system. Not once did I become overwhelmed or anxious. The store is very clean and spread out so you can really have a good view of the products. I’m so glad I was referred here by my uncle, who...

I ordered a white Toto toilet, it came in with a almond bowl and white tank. I returned the bowl for a white one but in a ada taller model. The counter guy, Michael assured me the tank would fit the bowl. I specifically asked him 2 or three times but he again assured me it would fit. I live an hour away from the store so I didn't want any more mistakes. I got home it didn't fit, I called Michael and said bring it back and he would exchange it no problem. If he would have taken 5 extra minutes to double check it would have save me from another 2 hour round trip. So it took 3 trips to town, thats 6 hours driving time. No I will not be going back to Ferguson's in Medford again. When I remodel my next bathroom I will get my Toto...

After receiving the wrong size vanity counter on the initial delivery(about a foot too short), and calling many times to verify our correct delivery, I’ve left several messages and spoken to one person about our delivery today ( which as of 4:40 hasn’t happened). No call back, no countertop. The operator answering the calls was super helpful and friendly, but never heard back from our salesperson/manager. Yes I’m venting here and would love to be able to give a better review and have my...