Atlantic Shores Nursing and Rehab Center — Local services in Melbourne

I'm writing this review after almost a year of working with the staff at Atlantic Shores to provide long-term care for my mother.

My mother entered Atlantic Shores in December of last year after a stint in the hospital. Originally this was supposed to be a short-term stay for physical therapy after surgery but the realization came quickly that my mother's many medical conditions were going to require long-term care.

Things were rough at first. Knowing such facilities can have a bad reputation I made a point of being present as often as I could and to open lines of communication with key members of the staff. I expressed my concerns and after some changes to key positions, including a new director and assistant of nursing, patient care improved drastically. I was able to build a relationship with the new management staff and explain our concerns about my mother's various medical issues. The staff took our concerns to heart and put together a plan to give her the best care they could provide. As a result my mother's condition improved dramatically.

In addition to our great experiences with the medical staff, I had a similar experience with the business office staff. After it became apparent that Mom was going to need long term care I began the process of handling the financial aspect of that care. The business office was exceedingly patient as I worked through complicated financial issues, more patient that they had to be. For that I am extremely grateful.

A year later my mother is still here and still receiving very good care. She loves the nurses and CNA's that take care of her regularly and frequently refers to them as her friends. The staff and I have built a quality working relationship and I trust them to take care of my mother.

The decision to choose a long-term care provider for a parent is an extremely difficult and stressful one to make. I know that the reviews for Atlantic Shores are mixed but I would suggest not making a decision based on reviews alone but to visit the facility, talk to the staff, and build a relationship with them. If you do hopefully you will have an experience similar to the one I have had with...

I just called to find out information about my aunt, bc I am her main contact and her son could not get information.Unfortunately she was no longer a patient, there, but I still needed information on how she left, where she went. I was transferred to Janice, the social worker or she may have actual been the therapist, but I was told I was be transferred to social services. I asked he some questions about my aunt, and right off the bat, she was extremely rude, and I almost hung up the phone and took it, but I'm glad I didn't. Unfortunately Janice is probably overworked and underpaid, but this is no excuse to treat people like garbage. She could not be quiet and let me speak. I finally had to speak over her and tell her how rude she is and teach her some customer service skills, which hopefully she'll take note next time when she is busy. This is for next time Janice, "I'm so sorry, but I am right in the middle of something, can I take your name and number and I will call you back." Or simply do not answer the phone at the moment, especially if you had a patient in hand. Instead of saying, I don't have time, for this, sighing heavily, and stating she'll just drop everything she's doing for me to help me, and constantly speaking over me to shut me down and continually telling me she is so busy. I hope this woman is never allowed around elderly patients because I would be extremely intimidated as an elderly person asking for her help. I hope there are some Ombudsman coming into this facility. It is sad our elderly have to deal with this, luckily I am young enough to handle this poor customer service on the phone, but imagine being an elderly partner calling about your spouse and you get Janice. I would be terrified to be sent here when I get older with her tone. Good Luck to that. Thanks Janice you are doing such a great service for our elderly and others in rehab. You are a pillar of society. Sadly Janice probably doesn't think she did anything wrong. And she will continue to be allowed to treat...

I was transferred to this place from the hospital for some PT and rehab, and from the moment that I arrived I knew that I was in trouble. The hospital where I was at had sent all of the pertinent information of my transfer including medications needed, etc. Well, they made me and the ambulance people wait a while to put me in a room because according to them they were supposed to have any admissions. So after I was put in a room a very kind nursing assistant brought me some food since it was past dinner time and I was starving. In the evening I rang the bell asking for my medications and the rude nurse that came in said to me that my meds would not be there until Tuesday since this was Labor day weekend, I immediately got very concerned since my BP was very low, I suffer from Gran Mal seizures and also suffer from intractable pain, so that was definitely not acceptable. To make a super long story short, I had a seizure while there, fell of the bed, had one of my toe nails ripped due to I guess catching the nail on something during my seizure. After I came to and rang the bell, after a long while the nurse showed up with 2 Tylenol and when I mentioned my seizure and fall, she didn't care and left my room to never check on me again. At this point I wanted out of there! Well, the following shift showed up and some of my regular meds had come in and I was given those, but I was already uneasy and upset about the treatment that I had received on Saturday, that I definitely wanted out! Well by Monday I asked to be discharged against medical advice because I was receiving no care and I could do that at home. I called the Medicare complain line and started a case, because NO ONE should be treated so poorly at a supposed medical facility. I want to say that the head nurse came in on Sunday afternoon to try to help the situation and he was very professional and apologetic, but the damage had already been done and Monday I left to protect my mental well-being and health. I would not recommend this...