High Altitude Ski & Snowboard — Local services in Mendon

Be careful renting equipment here. My friend rented a snow board and the next morning the binding immediately broke before he even got the ski lift. They refused a refund. They offered a voucher knowing we’re from far away almost guaranteeing that it’ll never get used. The board clearly hadn’t been ridden. The board was newer but the bindings were older.

The voucher is hand written which I question it being accepted later.

Renting at the mountain cost him twice as much plus this rental.

On the plus side the people working there are nice but they’re not empowered.

Also worth noting this happened before this shop opened in the morning. I suppose he could have waited for them to open called them and wasted 2 more hours driving for a replacement. Probably not a good use of time.

When 3 people rent equipment from you and only 1 has an issue they’re probably not...

So here i sit writing this with my season ski equipement from last season. I was told I could return until the middle of April. I drove to the ski shop on April 7th to find out it had closed for the season! Now here it is June. I have called and left numerous messages and no return call. To me they must not want any of my business in the future. I still feel misled by the teenage kid when I picked them up the stuff. I will go to Killington to get my stuff for next season, atleast they dont...

We left skis to be tuned on Monday and were told that the skis will be ready for pick up by tomorrow. We were assured that everything will be done by Tuesday morning. Imagine our surprise when we went to pick up the skis and the place was closed! Now there was a sign on the door that the place is closed on Tuesdays and Wednesdays. No one told us when we dropped off the skis that the place will be closed. Completely unacceptable. We ended up renting skis from...