Wasaukee Plant Market — Local services in Mequon

Absolutely BEAUTIFUL plants...only they are in the greenhouses meant for employees only and don't you dare touch them because you will be scolded by staff.

Went on Mothers Day and it was busy-I get it, there is a lot going on. However, plan better staffing/product wise, or let individuals help themselves. Product in the "retail greenhouse" was extremely picked over, some plants looked pretty sad, and I was told I would have to choose from what they had in there as it was too busy for employees to pick from other greenhouses or I should come back later when it is less busy. Again, after I walked into an "employee only" greenhouse 20 feet from the retail greenhouse to get the large beautiful hanging basket that I wanted (that the sign was 10 feet up, 2 inches big, and you had to look for it if you had never been there before-which was the case).

The woman who was working in the retail greenhouse was extremely rude, on multiple occasions. First when she scolded me by screaming 20 ft from the retail greenhouse, then when asked if she could pick product for me, and again when I approached her about her lack of proper customer service. In this day and age it's not what you say, its how you say it-and if you would like your customer service to match the overall quality of your product-that woman is ruining it for your business. I would have spent a lot of money there buying for 3 houses that day, but we left immediately after our answers were take what is out there or come back later.

Since then I have reached out to the Wasaukee Plant Market via Facebook and have not received a response. Hoping there is a resolve to this in some sort because I will not be returning until then, and have let others know about the...

I was at this plant market today and purchased several hanging baskets. When leaving I noticed several nicer hanging baskets in the greenhouse but was unsure how to access these as they were not yet stocked and there was no one around to ask for help. I called later on to ask a simple question about exchanging my baskets for the nicer baskets from the greenhouse. I was met with a very rude interaction on the phone by the lady who answered (Sounds like a similar reaction to recent customers in the reviews). The lady had all sorts of attitude and rudely said, “we don’t do personal requests, all the good ones of course are taken, they bring in new ones all day I can't control that”. She either did not understand my question at all, is too stressed or overworked by her job that management should know, or is simply rude and has no clue how to treat paying customers. She acted completely bothered by the fact that I had a simple question and she abruptly ended the phone call stating she had to check someone out at the register. One of the rudest encounters I've had in a retail setting. They need to manage their stock better, have more help available during open hours, and teach their employees Customer Service 101. This place is right down the road from us though I will be taking my business elsewhere...

Last year I made the 30 min trip three times. Each time left buying nothing due to the selection. So this year I thought I would call first to see if the greenhouse, that you can go in, was stocked before make the trip. The lady on the phone had major attitude. She said "yes we have flowers" and "Im with a customer." Then hung up on me. Their flowers are gorgeous when they have them available, but the customer service could really use some work. I would suggest to try and call...