East Coast Flightcraft Inc — Local services in Middleton

Use caution, the president, Dan Lemieux and staff, Dan Wettergreen and Bob Dugar, lie. We purchased a used boat from them and were told on multiple occasions that the boat would be "summarized" and "water ready". To our surprise, we put the boat in the water and it almost sunk because the cover was missing over the shaft, allowing water to flood the boat. When I asked what was done to the boat to "summarize" and make it "water ready" the response from all, president included, was: refer to the "As Is" contract terms, which for the record, were never shared during the sales process. I asked for a signed copy of the terms and the service records and their response was to "get a lawyer" and that they wouldn't respond to me anymore. Its because they don't have the signed contract terms, because they never shared it with me, and because they lied and don't have service records for the boat. Its with a mechanic now who confirmed the boat was not prepped for the season as they said it would be. Really disheartening this was our first boat purchase and we thought going through a broker would be more legit than someone on craigslist, but have been proven wrong by this...

They service Malibu boats, but won't warranty any work they perform and provide the boat back to you with the same faulty issues and charge full price stating they made repairs and performed diagnostics.

Upon requesting them to warranty the work they say was performed, their response is they only warranty boats that were purchased new from them. Except off season they will service your Malibu boat, give it back to customer broken with the same issues and charge you for all repairs. When you bring it to their attention, its not their problem and you can wait for 4 to 6 weeks for them to even consider looking at it. This is on a 2013 very well maintained boat in excellent condition. After bringing my boat in for service, I now have the original issue still not working and additional issues that were not a problem when i dropped it off. The bill was paid immediately once they said the boat was ready.

Also, the kicker is they hang up the phone on customers, don't return calls and further patronize the service customers. Bottom line is that they don't warranty or honor their service repairs and from what I'm hearing now, there are quite a few people in the...

I recently bought a Malibu response TXI at east coast Flightcraft. My sales person Kyle Ludwig did an outstanding job and was very responsive test driving the boat and ensuring I was educated on every aspect of the boat. The owner Dan Lemieux personally attended the test drive and was very hands-on during the entire process. Both Kyle and Dan made what could be a very stressful process go very smooth. When I picked the boat up, I went right to the lake. And had a couple of questions while I was on the first outing I called Kyle and he answered the phone both times and took care of my questions. I highly recommend. Flightcraft to anybody who’s interested in buying a ski boat additionally I’ve dealt with Brandon the service manager on my previous boat for years and I have nothing but great things to say about his responsiveness and attention to detail Brandon even helped with the prep on the new boat to ensure a smooth delivery. Again I would highly recommend using East Coast Flightcraft for servicing your boat Terrific...