King Memorial Park — Local services in Milford Mill

Personally I do not usually go to grave sites after the funeral. With the exception of my recent visit to King Memorial Park, where my grandparents were laid to rest.

On this particular afternoon, Monday 02/12/24, I called ahead to ensure I'd make it in time to be escorted to my grandparents. I spoke to Ari via phone call and was given the information of "You can arrive as late as 4:15, as the escorts leave at 4:30". I proceeded to arrive just before 4:00.

As we arrived, we were greeted with stares in the parking lot, from two employees in an office with the blinds opened. As we were walking in feeling already unwelcomed, we approached the desk where 4 employees were enjoying their conversation. They chose not to prioritize or greet us. We stood there patiently for a good minute or so, admiring the art work on the wall, acting like they were not acting like we were there waiting for one of the employees to acknowledge us. (With out a doubt 4/4 employees saw us, as we had to be buzzed in). After being ignored for quite some time I politely approached the desk, so close I was touching it, and of course then and only then, did their conversation cease. Still, noting but stares. Not a "Hello, how may I help you", nothing! I looked to my partner in annoyance and we shared a look of "we're just here for one thing, so lets just focus on that". I initiated the conversation saying "Hello, I am looking to be escorted to my grandparents".

The room basically felt like each employee took a silent Huff and puff and they all checked their watches and looked at the clock and then each other. Then proceeded to have a discussion about whether or not the escort (who was standing near the desk, and was 1/4 of the employees in question) and said "I don't feel like it, should I do it anyway?" and everybody shrugged. Then one seated employee takes the initiative to include us in this conversation only to say "We usually do not do escorts after 4pm, and its almost getting dark" (They were already being difficult and I was too focused on saving my emotional state for seeing my grandparents, so I didn.t even bother to mention the phone call from earlier.)(But I am pretty sure I was speaking to Ari at this point, who clearly has been misinformed)

Longer story short, they were VERY I mean extremely UNPROFESSIONAL. They finally decided that the escort would do her job and escort us to my grandparents. Now I don't know if the employee who was looking their names up in the system simply could not hear me, but I clearly pronounced each of their names and let her know which name belonged to my grandfather, and which name belonged to my grandmother, but the employee kept saying "He" for both of them.

Once we arrived to the section, the escort was chitchatting with another employee who had accompanied her in the car. Neither of them waited for us to meet up with them while they walked over to the headstone. They merely walked there, found it, and pointed at it saying "Here they are" and started walking back to their car before we could even reach the headstone ourselves.

This experience took away from the compassion and empathy needed during this time. I mean let's be for real, you all are in the funeral business. Which is a VERY sensitive career field to say the least. For not one, or two employees but a total of 7 employees to have such unprofessional behavior was amazing to me.

All I have to say is, ya'll are so lucky, I did not hold each of you accountable for your attitudes in the moment, and instead I am only writing this review, where I can only HOPE that the right person sees this and does something to address the ISSUE of their POORLY TRAINED EMPLOYEES. Trust and believe I will be contacting higher ups following this...

My mother, Carrie F. passed away on 3/20/16. We called King Memorial because we believed she owned a plot there, where we have buried 4 other members of our family. At first they could not identify a purchased plot. They informed that a new plot including vault and burial would cost $2495. I told them I would consider. They called back a few minutes later and told me that they found Mom's plot right next to her husband's plot. We had buried him in 2012. I was delighted until I asked the cost of the vault and burial. The cost was $2440 even though we owned a plot. I was aghast, appalled, and disgusted! I voiced my displeasure and disbelief immediately. I suggested that they review the price and contact me again. A manager called back and told me the price was the price. I asked him to buy the grave back and he said, "we don't buy plots we sell them." His arrogance and lack of customer service was only surpassed by an owner Mr. Eric March. The March's of March Funeral Homes also own King Memorial Park. Our insurance rep. from NY Life sits on their board and contacted Eric March in an attempt to help. March's condescending attitude, lack of customer service and exorbitant pricing insure that we will never use March or bury anyone at King again. He had the audacity to suggest that I did not know burial pricing. I own plots in several cemeteries (unfortunately). We were able to bury Mom at another cemetery for $2200. We paid cash for all the services. We still own the useless grave. I suggest that you avoid a similar experience and stay clear of King...

I went in today 9/3/2024 to make a payment and pick up some forms, the prices on the forms needed to be corrected because everything has to line up for probate court, Ms.Susan was the person making the corrections, she was very irritable from the first time she came up to me, she wasn’t welcoming at all, when she brought out the “corrected” papers, they were still wrong…I pointed the issues out to her and she said “OH GOD” and proceeded to snatch the papers out of my hands. I told her she didn’t have to snatch them because she made the mistake not me! I called March administrative offices and i also reported her to the manger on duty at king memorial but I know that she won’t be held accountable because im sure she’s been there as long as Mr.March himself god rest his soul! I just want to make everyone else aware of her nasty attitude! Maybe she should retire if she doesn’t want to help, I think I was personally victimized because I’m a young black female and older women always seem to have an issue with a young beautiful woman. This place is filled with a bunch of incompetent staff who act like they can’t hardly read, spell or comprehend. Maybe it’s time for them to move over and put a newer...