Groupe SEB USA Distribution Center — Local services in Millville

On April 18th, 2021 I reached out to Big Kitchen on Amazon about an All-Clad 8” 4108 NS Stainless Steel Tri-Ply Bonded Dishwasher safe frying pan that had the coating on the top starting to wear off. They informed me that: unfortunately, at this time, I was passed the time frame for the warranties on the item I purchased through them and that I should contact the Manufacturer directly, as the item is covered under the Manufacturer’s (All-Clad) Limited lifetime warranty. Being that April 18th fell on a Sunday, I had to wait until Monday April 19th, 2021 to reach out to All-Clad about the issue I had with their $100 Frying pan. With that said, I reached out on Monday April19th, 2021, and after 30 minutes on hold, I spoke with “Sarah”, Sarah informed me via phone conversation, that she would send me an email and I in return would forward her pictures of the defective coating on the All-Clad Frying Pan. At 2:26pm on Monday April 19th, 2021 Sarah sent an email, with instructions on what to do, and what to send and where to send it, etc… At: 2:33pm on Monday April 19th, 2021, I responded with the pictures of the Defective coating on the All-Clad Frying Pan, and all information that was requested. Sarah informed me before I sent everything over via email, that they would evaluate everything and get back to me in 24-hours! Thursday April 22nd, 2021 I called All-Clad again, and spoke again with Sarah, and Sarah informed me that they never received my email, picutres and information. I informed Sarah that I did, and it was sent on the above date and time depicted in previous paragraph. She asked me to hold on, I did… She returned and stated that the email was in spam for some reason, and stated again, that she will get back to me in another 24-hours! Friday April 23rd, 2021 @ 10:01am I called All-Clad again, and this time I spoke with Justin. What Can we say about the smartest person on the phone, Justin… I gave Justin my reference number, he looked it up and made the determination right there, that it appears that My Defective All-Clad Frying pan appears to have a spot where the coating is missing and that it its due probably because of too much heat, and that’s no covered under warranty. Well, I said, I think it’s due to defective manufacturing on All-Clad’s part. He dismissed that right away, and then I asked him if he was a Metallurgist? He responded, YES! I said really, when I challenged him about his BS in Metallurgy Engineering, Mr. Justin Back Pedaled profusely and came clean and said he was not a Degreed Engineer in Metallurgy. So now not only am I dealing with a customer service, that gives no customer service in getting back to the CUSTOMER. I now have to contend with LIARS in Customer Service at: All-Clad. This is unacceptable and Customers should not be dealing with Liars in Customer service at All-Clad. I then asked Justin, where is Sarah, she was supposed to call me back and send me a follow-up email. Justin, then proceeded to tell me that Sarah, has a lot on her plate and is really busy! I explained to him, that this is not my problem and I don’t really care, because we are all busy working and everyone has a lot on their plate and maybe he should do his job and get me some Service. He then suggested that I send the defective All-Clad frying pan in for further evaluation. I stated to him, we are passed that point, I then stated maybe at this point he should get me his supervisor. Justin at this point, seemed a bit frustrated that he couldn’t talk in circles anymore, and that the lying and his attempt to be a wordsmith with me didn’t work so well. I stated to him get me your supervisor please! I said PLEASE! It was obvious, he was still on the line and we had a good 2 -4 minutes of awkward silence, but it was clear that he was still on the line and I wasn’t on hold. I finally asked, “Are you getting your supervisor”. (My review was too long) So I had to cut...

I purchased a KM750850 Krups coffee maker. I was very excited about owning a Krups coffee maker. I have had a Krups coffee grinder for 45 years and thought 'great a good coffee maker'! And it does make good coffee. ...but!!! The filter holder makes it difficult to take the carafe off the heating plate and replace it! The 'Anti-drip' Valve sits too low and therefor it sometimes prevents the carafe from sliding back in place. I do have a filter holder from another coffee maker and, although it does not fit properly, I have been able to work with it. And all they need to do to make it work properly is to shorten the length of the anti-drip valve or to add a second washer so that the anti-drip valve sits higher! Big disappointment. I expected a better quality from Krups! Yes, I recommend...

I took a peek inside their store. I was not at all impressed with their prices. For an outlet store, one would expect to pay 80% less then those at the big box stores. Not here! You're lucky if you get something no lower than 10% maybe 20% less then say Bed Bath and Beyond. Hell, I get coupons all the time for BB&B and most of the time I end up paying less for perfect brand new item then at this nondiscount...