Alabama Power — Local services in Monroeville

BEWARE!!! ALABAMA POWER hands off it's warranty and other service repair to 3rd party repairmen. They do not personally service what they sell anymore. I am so disappointed and frustrated besides feeling unappreciated. I have been a customer for over forty years with multiple accounts and purchased many appliances from my local store. A refrigerator in my rental property has been not cooling since July. I have lost over $100 a month due to the inconvenience to the renter since that time. Being retired and on a fixed income, this hurts. With more calls to the 800 service line and more emails than I can count, I visited our local store for help. Even their calls and emails to the those "in charge" have been unanswered. Each time a repairman is sent out, parts are replaced but nothing changes...it still won't cool. Evidently, quality of service is not of concern as much to them anymore. Note, I have been patient, pleasant, and hopeful , especially in light of COVID and Hurricane Relief efforts but it is a fact, I have been...

Melissa Britton at the Monroeville AL Alabama Power office/appliance center was excellent, in talking to me. She explained what our options were after I told her what we wanted, & she looked it up, and at about 4:30 Thursday afternoon, said they could have our new refrigerator there on Friday morning!! Needless to say, we were very excited. We paid for it over the phone, and my husband went and picked it up at 9 the next morning She made our shopping experience very easy and stress free!! And we love our new GE refrigerator!! Thank you, Melissa, for your help!! Leonard...

We recently purchased a washer, our sales person Melisa Britton was wonderful. She made the whole process easy. Explanation of all the details, even stood after hours to accommodate our every need. Even asnswed my call to her on her cell phone to answer, one more question. Now that's excellent costumer service right there. Thank you again. Keep up the good...