A Distressing Experience, Tarnished Reputation
I recently had a disheartening experience at Coyote Valley Sporting Clays, a place I had previously held in high regard. As someone who values security and customer service, my recent encounter was a true disappointment.
It all started when I was asked to provide my credit card details over the phone to secure my booking - a practice I felt uncomfortable with due to the lack of adequate security measures. But, trusting the reputation of the establishment, I went ahead with the process. It was here that the cracks in their system began to show. I was notified that the payment could not be processed due to system errors on their end.
Thinking it would be a minor hiccup, I expected the issue to be resolved promptly. To my surprise, I was then informed that they wouldn't be able to proceed with my booking, due to the said system errors. An inconvenience, but an acceptable one had it ended there. However, to add insult to injury, Coyote Valley Sporting Clays decided to retain the deposit that had already been deducted from my account, despite their own inability to finalize the transaction due to technical problems.
When I reached out to them for a resolution, the customer service was far from satisfactory. Not only were my complaints met with indifference, but they also categorically refused to refund my deposit. This complete disregard for a customer's valid concerns left me feeling disappointed and deceived.
The whole experience has left a sour taste, and I find it hard to trust Coyote Valley Sporting Clays with my personal information or my money. Their system is flawed, their security questionable, and their customer service dismal. I expected more, especially given their standing in the community. Regrettably, the place is a stark reminder that reputation alone doesn't define the quality of service.
In conclusion, I can't recommend Coyote Valley Sporting Clays to anyone until they overhaul their booking system, improve their payment security, and overhaul their approach to customer service. My experience has been a glaring testament to the fact that your personal information and hard-earned money might be at risk. I urge potential customers to consider these factors before making a reservation here.
A Disappointing Follow-Up, CEO's Response Reveals Deep-Rooted Issues
Since my initial review of Coyote Valley Sporting Clays, there have been some unfortunate developments that I feel compelled to share. The CEO took it upon himself to respond to my critique. While I was initially hopeful that this meant my concerns were being taken seriously, it quickly became evident that this was not the case.
Instead of addressing my concerns in a professional manner, the CEO opted to resort to personal attacks, gaslighting, and fabricating facts to create a narrative where I was somehow the one at fault. It's one thing to have a problematic payment system and inadequate customer service; it's quite another to go out of one's way to blame customers for those inadequacies.
His response, peppered with boasts about dealing with millions of dollars in business, only served to emphasize the stark contrast between the professionalism you'd expect from such an establishment and the reality. This apparent need to establish superiority instead of focusing on addressing the problem at hand speaks volumes about the company's priorities. If these tactics are indicative of the management style at Coyote Valley Sporting Clays, it explains a lot about the issues I faced.
My initial experience with Coyote Valley Sporting Clays was disheartening, but this subsequent exchange with the CEO has truly underscored the organization's lack of customer-focused values. As customers, we expect to be treated with respect, our concerns acknowledged and addressed without resorting to personal attacks or distortion of facts.
Coyote Valley Sporting Clays desperately needs an overhaul of not just their booking and payment system, but also their customer...
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