Jerome Country Market — Local services in Moscow Township

One person can spoil your whole experience. I had a half a beef ready to be picked up from this market. Upon entering the store front, I was greeting with a smile from a young lady who immediately asked me if I was there to pick up an order. She asked for the famer's name and mine. While she was pulling the paperwork, I asked if I could see the cutting order. She immediately said, I'll place it in with the meat. I asked again and starting explaining how their system took my email but never sent me a copy of the cutting order nor a confirmation that I submitted the cutting order (even checked the spam and junk email folders with no luck). Mid sentence she looked up at me and turned and walk away while I was still talking to her. I turned to my son and told him, "That is how you do NOT treat a customer". What I thought was a fellow shopper in the market, looked up at me as I was telling my son this; found out later she might work there as I saw her behind the counters. We walked around the store looking at the many mounts; I won't comment on them...I'll let you go look for yourself. The meat was ready when we went back up to the front. Cold and wrapped nice and placed into paper sacks with cardboard support sides and placed into two grocery carts to wheel out to our vehicle. The same young lady rang me up. As I paid, I asked again if I could see the cutting order and she kind of shortly replied, "it's in one of the bags"...kind of making me feel like she didn't want to show it to me. We loaded up the meat and of course didn't find the cutting order until the last bag. Just as I had concerns about, the jerky that I was sure I had ordered 5 lbs of wasn't listed on the cutting order. I didn't get charged for them, but they weren't on the order either. I went back inside with the empty carts and to my delight there was a different young lady behind the counter; I decided to wait until she was done with a customer before I approached her. She was pleasant and listened without interrupting as I explain my concern. I told her upfront that I knew they couldn't change anything and that they didn't charge me for anything that wasn't on the cutting order. I just was trying to explain my concern that their system took my order but never sent me a confirmation, nor a copy of my cutting order that I submitted. I had called to confirm they received it electronically, but was cut short by whoever answered the phone (but now I have a pretty good idea who I talked too) so I never confirmed what the order had on it. Again, the young lady patiently listened to me when the other young lady (who I'm sure saw me holding the cutting order as I was standing there) immediately cut me off and starting giving her 2 cents. I tried to repeat myself to her, but she didn't want to listen. She reached under the counter and looked at what appeared to be a computer cutting order form and said I didn't order it. I told her again I knew there was nothing they could do and that they didn't charge me for it, but my concern was about how there system didn't send the customer a confirmation and copy of the order to review (like 99% of other online order forms that take your email do today). She turned even more snippy and told me I'd have to talk to the guy in the office and pointed behind her. I told her I'd wait and started to step back, but she couldn't stop running her mouth. She had to tell me that their system didn't work that way and couldn't be changed. It's an electronic form, IT guys created the form and IT guys can't change the form. That's what happens every day in our world, but apparently not in this young lady's world. I told her thank you and that I'd never spend any money here again and walked out. I told my son as we were walking out the store, "that's not how you treat a customer". I'm hoping my son learned a valuable lesson from our experience there. Update: 11/6/2022 - I'm really disappointed in the amount of small bone pieces we've found already. Poor...

I’ve been working with Jerome for 5 years now as a farmer who brings pigs in for processing for multiple customers. I’ve always been overall pleased with the way things are run until this year. There were errors made on my order, all my fat was thrown away even though I requested it on the original order to have it returned to me, and the employee who called me and all my customers with our hog weights gave EVERYONE incorrect weights and information. (This is important because as a farmer we bill our customers based on the weight we are given by the processor) Mistakes happen and I wasn’t even upset. But I was very taken aback by the demeanor and way I was spoken to by Brett Jr when this happened and I approached him in the storefront. I wanted to let him know what happened because, as a business owner myself, you can’t fix a problem if you don’t know it’s happening. I was kind and courteous and told him what happened but that I wasn’t upset. Well he flat out called me a liar and said these things didn’t happen, then made excuse after excuse NEVER offering an apology or actually taking responsibility for the errors. I was just repeatedly told I was wrong. Then he walked away from me like I didn’t matter. I was stunned to say the least. This man is arrogant and unprofessional. I will certainly NEVER send my customers to this place ever again. Mistakes happen, we are human. But the manner in which my concerns were completely dismissed is not ok. I will drive the distance to Countryside and Byron Center to be treated with dignity...

Unfortunately as much as I would love to continue my relationship with this company I will not. And the reason being because I have had continual problems with our meat coming out of this company packaged in properly. We tried to go to the owners to let them know that we were finding leaking packages and freezer burnt food because the packages were not sealed properly. And the owner did not seem to be very concerned unfortunately. When I asked him to compensate us for the extra money we were spending on additional Ziploc bags to Ziploc all of the meat once we got it home from being processed at their store he kind of snickered and said he doubted that they would ever do something like that. Very disappointed as a whole and I will for sure be finding a different place to process my meat. Tried three times actually because I really wanted to continue using them but the owner although he is nice and kind does not care that his meat is not being sealed properly. Not great customer satisfaction as far as I’m concerned. When a customer spends hundreds of dollars in your store you think he would pay attention to what their concerns were but...