Fenix U-Pull - Junk Car Buyer - CTV — Local services in Moultrie

I was connected with Fenix U-Pull via the CarBrain website, attempting to sell my Dodge Caliber with a broken axle. From the very beginning of the experience something was off. I couldn't get the dispatcher or drivers to pin down a time. They would just suddenly call, while I was at work, to say they were coming. When I'd tell them I was at work and couldn't leave, they would cancel the pick up. After several times reiterating to them when I was available, they finally just told me...that they don't MAKE appointments. Their drivers apparently just show up, with just a phone call to say they are on the way. I can understand this for a service that picks up wrecked cars on the side of the road. But for purchasing a derelict vehicle where a title needs to be transferred...people have JOBS. People can't just leave work whenever they want for the convenience of their drivers. Then I was told that she'd contacted her after hours driver and he had attempted to get in touch with me. He had not, no missed calls, no texts. I told her this, and she basically said I was lying, saying he did and he read my number back to her. She gave me his number and I texted him. The AFTER HOURS DRIVER...could not come by AFTER HOURS today. I wish I was kidding about that. I asked about the weekend, and he said he was getting his truck worked on for the next week after today. After discussing this with the apparent "car buyer", I was told that I was not being professional by texting instead of calling...I'm the customer, it's not on me to BE professional, though I've been polite the entire time, and again, I'M AT WORK, I shouldn't even really be texting...and that they were frustrated with me as well. What, for having a JOB? I am FLUMMOXED how their business with CarBrain functions with customers not knowing when to expect the driver. Do they think I should take an entire day off work to just sit home and wait on them? I could ask for time off if I knew WHEN to ask for. My review is 2 stars mainly because I can't speak at all to their wrecker services or the quality of their part-pulling yard. But my experience trying to sell them my junked car was infuriatingly frustrating. If you need towed off the side of the road, your wrecked car taken to the scrap heap, sure, give them a call. But not to sell your junk car. If they don't want to make appointments, they should really stick...

My brother and myself own a few repair shops that repair and rebuild damaged and totaled cars and trucks and recently relocated to the area and was looking for a new yard to pick up parts on a regular basis so I stopped in about a week ago and picked up a window motor for a frontier that I'm rebuilding and to see about doing business on a regular basis the female that was working the counter was very helpful and assured me if the part didn't work just bring it back and I could trade it out or get a refund well the part ended up not working which wasn't a big deal so I stopped in today to swap it out for a new one and I walk in and tell the guy that was working that the motor didn't work and I would like to swap it out for a new one to which he replied very snidely "so you want your money back" so I said no I just like to trade it out he said okay wheres your reciept I said the female that was working didn't give me one to have him in the utmost disrespectful manner tell me he doubted that I wasn't given a receipt practically calling me a liar and to be honest it didn't cross my mind because why else would I have just put my name and my phone number and my email address into your computer..... and when I asked him couldn't he look it up on the computer since I had only been in there one time before he told me no he couldn't which has me wonder why I had to put in all that information to begin with if it wasn't used to tell when somebody came in and yes at this point I'm getting pretty upset this kid has just called me a liar and to top it off when I asked him so am I just screwed on the money his exact words were "yeah you're screwed" that was by far the most unprofessional disrespectful way to conduct business I have ever seen in my life I am on my way home now to cancel all the upcoming orders that I plan to make from them for the 4 cars we are currently working on along with making sure EVERYONE we do business with make the same decision because there was absolutely no reason a business should conduct themselves or allow employees to treat customers with that level pf disregard and...

Overall, this scrap yard offers decent service with fair pricing. It serves its purpose as a scrap yard. However, my only complaint which is concerning, is that the drinking water fountain outside is shut off and covered up, forcing you to either 1.) purchase water in the lobby if you didn’t bring your own or 2.)hopefully remember to bring a couple of drinks from home or 3.) tough it out & pray you don't stroke out.

After walking around the post apoloclyptic desert-like yard in the hot, humid Georgia sun, this is not only inconvenient but potentially dangerous. The lack of accessible water could lead to dehydration or even heat strokes. This is something that definitely needs to be addressed for the safety of all customers.

I understand that it can bring more income in by selling it upfront, but you got to remember, this is 2024 & a majority of the population is living in proverty. Some of your customers can't afford to purchase more than maybe one or two bottles. That definitely isn't enough while working in the direct...