Bar Harbor Acadia Cottage Rentals — Local services in Mount Desert

We arrived on a Saturday around 9pm for a one-week stay. Upon arrival, we found a sign on the dishwasher informing us that it was not usable. Given that checkout time for the previous guests occurred at 10am, there was definitely ample time to send a quick text, or email (or pick up the phone and call) to inform us about the inconvenience. Had I been informed, I definitely would have pivoted on my plans to eat almost all of our meals inside the cottage because I wouldn’t want to spend so much time handwashing dishes for a family of six. I texted the caretaker the following morning to inquire about a repair and I was told that it would be fixed after the weekend. The repair person came on Tuesday while we were away but I never heard an update from the caretaker so I texted her again for a status update. I was told then that the appliance would need replacement, but that it couldn’t occur until after our departure. I told her that I was really disappointed to hear it and inquired about a discount for the inconvenience. The caretaker directed me to the rental agency owner who stated “of course we will offer you compensation.” The following morning, the caretaker texted me just after 8am and stated that the dishwasher would be repaired at 9am. This was a completely unexpected and uncommunicated change from what I’d heard the day before. We were not provided with even a full hour of notice. We had just left the cottage, leaving our dog (who was approved in our rental contract) behind. My limited-mobility senior mother as well as my disabled daughter were to return to the cottage after quickly dropping the rest of the family for a biking excursion at a location five minutes from the property, but were forced to abruptly change plans and find an alternative due to this poorly-communicated intrusion. Additionally, the caretaker made entry to the unit and only told us about entering after she had done so. We were not given any opportunity to secure our belongings. Not only that, but the advertised dishwasher was not available for over half of our stay. We were not offered any compensation, discount or even an appropriate apology for the situation.

I have rented several vacation homes over the years. I take great care of the properties I rent, leaving them clean and abiding by the rental agreement. I am a highly-rated renter on well-known national rental websites. I have never experienced this degree of unprofessionalism with a rental agency or property owner. A willingness on the caretaker or agency owner’s part to properly communicate the situation would have made all the difference in the world. Instead, we were treated in a manner that is completely unacceptable.

BHACR has lost both my respect and business. If you value communication, privacy and common courtesy, look elsewhere for your...

The Bar Harbor/Acadia Weekly Cottage Vacation Rentals staff were exceptional. When I arrived, they made me feel welcome and went out of their way to ensure my stay was as enjoyable as possible. They were always available to answer any questions and provided valuable insights and recommendations for things to do and see in the area. They were also incredibly helpful in providing information about the cottage and its amenities and were always quick to respond to any requests or concerns. I appreciate how they were always willing to go above and beyond to ensure that I had everything I needed for a comfortable and memorable stay. In addition, I was impressed by their knowledge of the local area, which helped me make the most of my vacation. Finally, they made the whole process very easy and enjoyable. I highly recommend these vacation rentals, especially the quality of service provided by...

We have rented three times, in the past three years, Northstar Cottage ❤, (an amazinly cute 2 bed and 1 and 1/2 bath home in the perfect in town location for exploring Acadia, Bar Harbor and all of MDI) from Bar Harbor Acadia Cottage Rentals and we absolutely love our experiences with this company. The team is super responsive, lovely to deal with and very professional with regard to emailing important paperwork. We have recommended them many times over, to both family and friends, thinking of visiting Acadia-Bar Harbor and MDI. They have homes for everyone, depending on their preferences, i.e., in town, on the Ocean, in the woods, and the quieter locations....you will not be disappointed when you choose to use Bar Harbor Acadia Cottage Rentals to select your Maine "home" for a week...