Victory Chevrolet, LLC — Local services in Mount Holly

If I could give zero stars, I would. My experience with Victory Chevrolet’s service department in Charlotte has been consistently frustrating, disrespectful, and completely unprofessional. I brought my truck in recently because the AC system, replaced by Victory just two years ago, has never worked correctly since it was installed. It never cooled as well as it did when I first bought the vehicle, and now it barely blows cold air at all. Before this visit, I had already taken it to another dealership, which informed me that the issue was with the condenser. I passed this information along to Blake in the service department, who immediately dismissed it, saying they would need to run a whole new diagnostic and charge me for it. I tried to explain the situation, but he had a nasty, condescending attitude and treated me as if I had no clue what I was talking about. Two hours later, I received a call stating that it wasn't the condenser, but rather the actuator door not closing properly, and that it was only affecting the front AC unit. When I informed him that the rear AC wasn't blowing cold either, he again dismissed it without even trying to investigate further. I was met with the same judgmental tone, lack of empathy, and dismissiveness. To make matters worse, Blake made comments about how this has “been going on for a year,” as if to suggest I was at fault for still having the issue, completely ignoring the fact that their service department was the one who installed the system that never worked properly in the first place. And unfortunately, this isn’t the first time I’ve had to deal with this kind of behavior from Victory Chevrolet. Back in July 2024, I brought the truck in for the same exact AC issue. That time, the person I met with also had a poor attitude and made inappropriate, condescending comments. I had to escalate the issue and speak to a manager just to be treated with basic respect. They promised to address it, but clearly, nothing has changed. This pattern of poor service, lack of accountability, and outright rudeness from the service department is unacceptable. I’ve now had multiple visits over the same unresolved AC problem, and every time, I’m either ignored, talked down to, or charged for work that doesn’t solve the issue. Victory Chevrolet’s service department has proven that they are not interested in customer care, follow-up, or standing behind its work. If you're considering bringing your vehicle here, don’t. Save yourself the time, money, and frustration. Go somewhere where they actually care about fixing the problem and treating people...

Update: I called the number they posted below on the response a few days ago. They just said they would call back but never did Victory is an awful dealership filled with liars, gaslighters, and scum. Issues from title transfer to financing. After I bought my car they said they would handle the title, but a month later I got a warning from the DMV that I had a lapse on my insurance for my old car. Called the dealership and they said there was an issue with the title transfer. They should have contacted us to tell us about the issue but never did. I asked “Randy” about it and he said maybe my wife lost it in the mail. My wife is the most organized person, and they had the gaul to say that. They just couldn’t admit they messed up (this will be an occurring trend). At same trip back to the dealership I was getting my tires checked because I had a leak. The day before I went to a tire shop to get the leak fixed but they said they couldn’t fix it because the tread wouldn’t pass inspection. Told Victory’s “Randy” this info and he said that’s since it’s been a month it’s normal wear and they are not liable for selling a car with tires that wouldn’t pass inspection. Then during the same exact meeting said it hasn’t been that long since the sell date for the title transfer.

The next issue showed up when I paid off the car. My wife and I wanted to buy the car in cash. But when negotiating they said we could get a lower cost if we financed through them. So we said sure if we can pay before we get charged interest. We asked the seales man multiple times when we need to pay before interest and they told us 4/15. We even asked the finance guy and he said 4/15. I walk into the bank on 4/14, and I was charged interest. I call Victory, ask them what happened. They said they would call back, but of course never did. So I called again the next week. Finally they said they would have never told us 4/15 to avoid interest payments . They are liars and gaslight people. Especially Randy.

Back to that leaking tire. The incompetent shop guys couldn’t find the leak. Only after I left the dealership did I realize why they couldn’t find it. I came in for a wheel rotation also. I told them to check the driver side rear tire but they rotated it. Then checked...

I specifically booked an appt with them because they offered a rental/loaner car while my car was getting service. I received a confirmation email stating my reservation for the rental was confirmed, as well as my appt. I had canceled an appt with my normal dealership for this very reason, since I had to go back to work. Upon arriving for my scheduled appt they inform me that they have no more rental/loaner cars because it is on a first come first serve basis and they were all out. I canceled any extra services I had agreed to and got only the basic oil change since I now had to sit and wait for my car. The gentlemen who checked me in was amazing and did everything he could to get me out of there quickly since he know I had to go back to work. However, when I spoke to someone above him, I was told the online booking doesn't reflect on site availability and is not in sync with how they operate at the actual location. I told home what an inconvenience this was for me and that I specifically chose them over my regular dealership because of this convenient feature. Unfortunately, and not surprisingly, there was nothing that they could do about it. I will not be going back to this location as I felt this was a waste of my time and effort in planning my day/week. He offered to get me a rental car for the following day so I could come back to do extra elective work on my cat. I declined, asking why I would want to give them my business after what happened. I am taking my business to my usual spot, south Charlotte chevrolet. Oh and let's not forget the flex answer I was also given... "well we are the only dealership that offers a loaner service". Thats great but it does me and my confirmation email no good. This review is not a reflection of the service gentleman who took care of me and the wonderful people who did the actual work on my car. This is a reflection of this locations...