I'll elaborate. My experience was from 2 years ago and I believe my rating from then was deleted.
I brought my laptop in for repair and was told it wasn't an issue, it would take about a week.. maybe up to 2 weeks. Three weeks went by and I called, I was told the keyboard was on back order. That's fine, I can wait. I believe it was another 2 weeks later, they said it was ready.
I picked up my laptop and brought it directly to work, started it up and it was obviously not fixed. The issue was worse. I called immediately and was told they "probably forgot to reset the system" and to factory reset it myself, then it should work. Well I know how to factory reset it so I did just that. This did not fix the issue. Startup actually was worse, I couldn't even make it to the home screen. I'm not sure of what they did but it was probably everything but fix it.
As for the keyboard, I have a hard time believing it was on back order. The keyboard was actually crusty and clearly very used. I even took pictures of it to show my friend that helped pay for the repairs.
That is my review from TWO years ago. I wouldn't...
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