Dillman's Furniture & Mattress — Local services in Muncie

We purchased a bed frame from them 1 month ago. The price was great. The sales person was nice and that's where the positives end.

When I asked how soon we could get the furniture I was told that all they had was the display and that I could have that. No additional discount was offered for me taking a "display unit" which I found unacceptable. I told them that I'd like a new one (which comes in a box) instead of the floor model. I was told it would be 2-4 weeks before they could get one. This was a little long but acceptable for my timeline.

They told me the manufacturer was in Peru, Indiana and they always have the bed frame I ordered in stock. I was told that Dillman's makes a few trips up there each month so this was encouraging. I understood that they weren't going to make a trip up there just for my order but a couple of them so I figured that is why I was told 2-4 weeks.

2 weeks later I hadn't heard anything so I called to find out what the status of my order was at that time. I was told by a gentleman on the phone that they hadn't been to the manufacturer yet but they were expecting to go there at the end of the week.

Fast forward to today, 2 weeks later, and I decided to stop by the store to once again check on the status. I was told again that, in the last 2 weeks, no one had gone to the manufacturer to pick up the furniture. I also was told that they "should" be going there the following week and that I'd have my bed frame then. So I left with no bed frame and no promises.

Don't waste your time if they have to order your furniture. You'll wait around forever for it. I've gotten a custom finished recliner from Lay-z-boy in 1/2 the time I've waited and they actually had to make it. All this company has to do is drive a little over an hour to pick up what I purchased from them. They don't even need a semi-trailer to transport it. They could do it in their van that they have parked out front (assuming it's shipped in boxes as they've told me).

At this point I'm taking my receipt to 2 other furniture sales places that sell the same brand of furniture. I'm going to see if they want my business and can deliver in a...

I bought a couch, which came ripped (photos attached) and with loose buttons on one of the pieces. We didn’t see the damage until we got home and took the plastic off. The couch also was extremely uncomfortable and cheaply made (the stuffing was coming out of one of the backrest cushions). We went today to Dillmans and returned it. There was snow on the ground, and so we accidentally did get some snow (maybe salt as well) on the side of the couch but other than that there were no problems. When we tried to return the couch they stated they would be charging us $200 for a restocking fee for the couch and warranty we purchased. I told them I was confused, as a store cannot charge a restocking fee for a damaged item. They argued with me, namely Duana J (DJ) and the owner, John Dillman. Duana J made fun of me, asking if I would return an item to Walmart in the condition we returned the couch. I explained to her that we were returning the couch because it was damaged and unintentionally got snow on it. They repeatedly argued that I should just get it exchanged for a new piece or buy another couch from them. I told them I didn’t like the quality of the couch and did not understand why I needed to pay $200 to return the couch. In the end, John Dillman told me to never come back to the store. He did end up taking off the restocking fee for the damaged piece. Thankfully, he did the right thing as it is illegal to charge someone a restocking fee for a damaged or defective item. We won’t be shopping at Dillmans ever again. We also will be warning everyone we know that they are highly unprofessional, have poor quality items, and terrible customer...

Furniture was nice and employees are very friendly, but there was a lot of price confusion going on. I went in for a bed and the experience was actually wonderful aside from that. My salesperson did frequently forget that I was wanting all features available on the bed base and consistently quoted me $200-$400 less for the items than I was actually charged which was frustrating when trying to keep up. I went ahead with the order and got a mattress, bed base, mattress cover, and warranty for the base. I paid half of my balance before leaving. Upon return to pay off the other half of my balance and see about a deal on pillows, I was informed that my total was $200 more than the original half because a warranty wasn’t included the first time - even though I was adamant about having it originally. While I understand people make mistakes, the frequent $200 differences in pricing information is frustrating for a consumer. I finished the purchase because this particular mattress isn’t in stock anywhere else locally, but I don’t think I’ll be doing anymore business here after...