First time I rented a storage unit therefore I was without knowledge of how it all worked.... Couldn't even find my storage unit when I entered the facility... Erica very quickly put me at ease and said that she would contact the manager... Shari the manager showed up and took me directly to my unit and gave me very personable assistance. All in all Extra Space Storage treated me like I was important with kindness and calm during a very difficult and distressing time such as mine because I was in process of moving. Thank you Extra Space Storage for employees like Shari and Erica who truly make your...
Read moreErica is awesome! She was the only employee at the site and had multiple customers to deal with while I was there, but was able to keep everybody moving at the same time. One customer was upset about the ap, not working, and she handled him with patience and professionalism as she worked through his technical problems while assisting me and another customer in getting placed into our new storage units. She is a great asset to facility and I am super happy that she will be there. I hope she stays for a long time! Great work Erica (and I apologize if I...
Read moreI set up online and everything was ready for me when I got there. The storage unit was clean and so was the facility. After my 1st month I realized I needed more space. I called and Steve was so helpful, he was able to get me into a bigger unit and one right next to my old one. He made sure switching my stuff over would be easy, and it was! This storage unit was also very clean and very accessible. The price is right too....
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