I recently had an unfortunate experience with Sankaty Head Golf Club. As a cab driver on Nantucket, MA, I went to the club for a scheduled pickup, only to find that the member was a no-show. I had driven 20 minutes or so from downtown Nantucket for this pickup. Upon arrival, a staff member asked me to move my car, despite the fact that I was there to provide a service to one of their members.
Feeling upset by the inconvenience and lack of consideration, I called the club to discuss the matter. Although I regret raising my voice initially, I quickly calmed down and explained my situation, nothing that other establishments, like the Hotel Wauwinet, typically cover fares for no-show guests. The staff member said she would get back to me.
Later, I received a call from the GM, Lori, who informed me that my behavior was inappropriate. Despite spending 45 minutes without business due to their member's no-show, I was made to feel like I was at fault.
This experience was disappointing and reflects poorly on the club's customer service and consideration for service providers. I hope that Sankaty Head Golf Club will reevaluate their policies and approach to ensure better treatment of those who serve...
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