Express Video TV Sound Inc. — Local services in Naples

Has to be the worst experience with a technician I have ever had in my life. He is rude and inconsiderate also a spiteful person. He came to my home to repair a lg tv under warranty which he ordered the panel after I sent him videos of what was happening. Waited a week to get the panel he came on a Saturday with a women in the car. Looked at my TV which had a Intermisscent issue said it was fine. I got upset and said you knew this issue doesn't happen all the time . He said he had to see it while he was there. Told me I was yelling which I wasn't just upset that he refused to repair and he called LG and told him it was fine. I called lg worked with a great rep he tried to call Luis to setup another repair he never picked up the phone. I eventually called Luis which he told me I had to get another ticket made to repair the TV. LG reissued the repair ticket Luis then denied the repair and told me to find someone else and sent the panel back to lg. I understand that I got upset when he was in my home when he denied the repair but he was rude and also asked for money to help with just moving the TV on that job. Which LG tells me he should never do. This man deserves to lose his LG certication. Worst experience I have ever had now i have to wait another 2 weeks or longer to get...

Called to inquire about having my TV repaired and the man I spoke to was incredibly rude and condescending to me for knowing exactly what I needed.

I asked about getting the two LED strips in my TV replaced. He asked how I knew that was the problem. I explained to him that the TV works, but has no backlight.

He asked, even more rudely this time, how I knew it had no backlight. I tried to explain something that's pretty obvious.

I then told him that I've actually taken the TV apart and checked the voltage on the LED board to make sure it is not the power supply itself, and the reading I got verified that the problem was the LEDs.

I also told him LED failure is a known problem with this model, and that I knew for an absolute fact that the TV just needs the two LED strips replaced.

His attitude was, if you know what's wrong with it why are you calling?

He didn't believe me, was rude when I told him what was wrong, like someone who's mad they can't blindly charge whatever. Because I knew what I was talking about.

I will tell EVERYONE I know not to get their...

I would not recommend this company to anyone. Not only did he quote me one price and try to charge me a totally different price once he arrived, but he tried to charge me a core charge and wouldn't leave the old parts as well. He used my white coach and chairs and ottoman as his work bench with no protection. He than threatened me that if i didn't pay in 10 minutes he was going to leave and take the parts with him that i already paid for, which is exactly what he did and left my television on the floor and our furniture with stains

actually my wife and i just watched the video from our living room camera because er were not at the home because he came a different day than we agreed to and he used our bar stool as his step ladder and stood on our entertainment center to get the television down from the bracket. totally...