Gibson USA — Local services in Nashville-Davidson

This is sad, but here is my Gibson nightmare. This review includes the overall company, the Garage in Nashville, and the Restoration and Repair center in Nashville.

I bought a G Bird from the Garage and within a few months it developed a crack in the soundboard. I could still play it and it didn't get worse, so, since I was going to be in Nashville for the CMA's in June anyway, I decided to take it back along with me rather than ship it, and drop it back at the Garage for repairs.

This was June 2024. Fast forward .. 236 DAYS LATER... and I finally got my NOT repaired guitar back in Dallas where I live. What a nightmare. After I dropped it off June 6, 2024 I was led to believe it might take a few months to get it repaired and shipped to me. After several emails back and forth, I was finally told in July that it wouldn't be covered under warranty, and I agreed to go ahead and pay for the repairs even though I thought it was a quality issue. Nonetheless, by Jan 2 of 2025 after countless emails asking for updates and being given dates when it would be expected to be completed, which kept getting pushed further and further out, they still could not give me a repair date when I would get it back. So I gave up and simply asked for it back.

I know they have long repair times, but really???? 236 days and still no estimate or reasonable timeframe when I will get it back? This on top of providing expectations of when it would be done, only to continually push it out. And it's not just the long times I waited, it was the horrible communications with my contacts there.

As a final note, when my G-Bird finally arrived home they gave it back to me non functional, missing strings and bridge pins - NICE.....

See the long string of emails attached to this review if you care to see the actual timeline of my nightmare and how Gibson responded to me. I hope management learns something from this. I have always thought of Gibson as a great American brand, and the guitar I bought was made in the USA...all reasons I bought it, but I certainly will never buy another Gibson. Lots of other great alternatives out there, many of which I already...

I'm not scoring Gibson here but my experience as a player and an admirer, visiting the mothership if you like. Being in Nashville, I drove to the premises without much research in advance, having parked my car, I saw the sign for "visitors and vendors under the black awning" sign and proceeded to the door. Once at the door, it was clearly "employees only". So I struggled a bit, returning to the sign to make sure I was behaving properly and then went back to the door as the sign clearly told me to do so. A security lady came up from inside, replying to all my questions as "no" who later dropped the bomb by accusing me of "trespassing". While still being outside and keeping my common sense distance from anyone and anything, I stepped back even further, showing her I was offended and eventually left the place. You know, people travel from the other side of the world, not because they want to be threatened by security personnel having a bad day when they visit the birth place of their beloved...

Drove from Virginia to Nashville with a tour of the Gibson Factory at the top of my list of to do's. Arrived at the plant ready for my tour, that according to the website, happened every hour! I am 68 and my wife is a little older, so we rested up the day prior for our tour!!! Exciting!! Finally!! I have owned 2 Gibsons and 3 Epiphones and finally my tour. 3 minutes later I was getting back in my car as there are no tours and have not been since Covid. I was and am really disapointed that there was nothing online to notify me of this fact. I went over to the Gibson Garage and may go back tomorrow to buy another Guitar, but its not the same as seeing these beautiful instruments being built. Back to Va on Sunday, sad that I did not get my...