Lowe's Auto Care — Local services in Needville

I am new to the area and found myself in urgent need of a mechanic when my only vehicle wouldn’t start due to an electrical issue. After reviewing several shops, I decided to give Lowe's a try, hoping to find a reliable mechanic for years to come. The decision was based on their outstanding reviews—some even mentioned people driving all the way from Houston to Needville just to get their vehicles serviced. Unfortunately, my experience was far from the glowing reports I had read.

My vehicle was at Lowe's for four weeks, and today I finally decided to have it towed to another shop. From the very beginning, I made it clear that I had just lost my job, no longer had access to a company vehicle, and desperately needed my car repaired as soon as possible to search for employment. Despite this, after two weeks of waiting with no updates, I stepped in and requested the mechanic’s phone number so I could send him potential solutions I had found on forums.

The mechanic rarely responded to my messages and failed to provide regular updates. I repeatedly asked about the ECM (Engine Control Module) or ECU, suggesting it could be the issue, as the vehicle had stopped working after being jumped with crossed jumper wires. However, he insisted that more testing was needed to confirm whether the ECM was faulty. Three weeks into this ordeal, I expected that the necessary testing would have been completed, especially given the urgency of my situation.

Frustrated, I decided to take matters into my own hands. I went to the shop, removed the ECM myself, and sent it to a specialized Suzuki Samurai repair service in California. Within three days, I received confirmation that the ECM was in perfect working order. I returned the ECM to the mechanic and gave him more than a full week to address the problem. However, no progress was made, so I ultimately arranged for a tow truck to move my vehicle to another shop.

While the mechanic, Edgar, seemed like a nice and friendly person, those qualities unfortunately did not fix my vehicle. Every time I stopped by in person for updates, I was told, “I can’t just spend hours on your car; I work on it a little bit and then move on to other vehicles.” While I may not be an expert, it seems to me that a mechanic should dedicate focused time to fixing a vehicle until the job is done, rather than moving on to the next one.

This entire experience has been incredibly costly for me. I’ve spent a significant amount of money on car rentals and tow fees—all while being unemployed. I’m sorry to say this, but my experience at this shop left me feeling neither valued nor respected, and I certainly didn’t feel like a priority.

UPDATE: Vehicle: 1990 Suzuki Samurai. Lowe's didn't charge anything, as they were unable to find the issue. The new shop was able to find and fix the issue in just half a day. It turned out to be something very simple—the fusible link from the battery had a rusted butt connector. It was a cheap and easy fix, and within hours, my vehicle was running again and...

My uncle referred me to this shop. They are truly a Godsend. I am a full time college student, a senior computer science major, and my car needs a lot of work done. They do it for a fraction of the price of your commercial auto shops, and they are knowledgeable and honest! I wasn't charged an $80 fee to find out what's wrong like Christian Brothers. Jason knew exactly what was wrong. I feel like a lucky SOB! A good find!! I am telling everyone!!

My father also brought his truck here the same day. After my car was done, Dad and I took off to hang out in Rosenberg. Jason called Dad and let him know the extent of the damage (from rats) eating everything under the hood of his new truck. Extensive damage. Jason sent us pictures. We feel so so lucky to not have to spend an arm and a leg.

Try them out. You'll want to tell the entire world about this hidden...

Edgar, Jason, Jenny and Jan are the best in the business. An unassuming hole-in-the-wall establishment packed with decades of experience, Lowe's Auto Care can do it all. I've trusted them with my Acura, Volvo, Hyundai Veloster N, and more, and no task was too big or too small for them. Their prices are substantially lower than what the dealers charge, and you get, in my opinion, better quality work and the satisfaction of knowing you're putting food on the table of small business owners rather than a CEO's vacation fund. Lowe's Auto Care is worth the drive, they use OEM parts and report to CARFAX, which is helpful for people like me that enjoy seeing their service history on their vehicle history report. Support small business, these folks deserve every bit of your...