Black Rain Ordnance, Inc. — Local services in Neosho

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I recently bought a Black Rain Ordnance AR-10 Fallout at Cabelas. First thought, I liked the battle worn FDE and I noticed interesting but appealing details to the upper and lower. I paid $2k and thought it was okay priced for the time (Covid) and the fact it’s an AR-10, not an AR-15. The main thing that appealed to me was the claim of it coming with a nickel boron coated bolt carrier group. After getting it home I realize it’s NOT nickel boron coated, but instead some cheap BCG with their logo laser stamped on it. I’m not sure if that was something from Cabelas or Black Rain but I took the “L” of getting tricked and decided to take it to the range. Before leaving the house I completely took it apart, cleaned and oiled the entire operating system, ensuring no packing grease was in areas that’d cause cycling issues. I’m prior service and disassembly and assembly of an AR platform is very familiar to me. I used regular brass cased FMJ target rounds. It lasted about 10 rounds of very slow rate of fire for zeroing an optic and then it failed. The BCG wouldn’t fully go into battery and for whatever reason it was a nightmare trying to eject the round using the charging handle. And I mean extremely difficult. Tried two more attempts with different rounds and had the same result. After taking it home from the range I checked the star chamber and lugs on the bolt and didn’t see anything out of the norm. I think the lugs on the bolt we getting hung up on the lugs of the barrel (star chamber) causing the issue, most likely the result of a cheap bolt carrier group. Gonna buy an Aero BCG and see if that fixes it.

I cannot speak on part of the customer service, as I didn’t waste my time. But in my opinion, if you are buying a suspected well built gun, you should have something that fires more than 10 rounds before having consistent failures. If you check their website and look at the BCG, they claim it comes with the better quality nickel boron coated one, mine 100% was not that. My fault for not paying more attention when buying it.

One last note, I have a custom built AR-10 that shot that same exact Winchester ammo with zero malfunctions or failures.

Update: I did get an Aero BCG and that did fix the issue. Shouldn’t have to buy a new BCG when buying a rifle, but...

Poor customer service. Total disregard for public health and safety.

So, I've been very eager to get my hands on one of their rifles for a long time. I finally got an opportunity to purchase one and unfortunately my experience moved me to say that I will never purchase from this company. The store front employees and especially the store front manager are extremely rude and snotty. They made me and my wife feel very uneasy and unwelcome. I filled out the paperwork and because I was wearing a mask (which I was willing to remove) they demanded they see another ID insisting that my license looked nothing like me. Either way I obliged. Paperwork was completed and I was put on a three day hold.

The following Wednesday I called to make sure I could come in Friday and pick up my rifle. At that time the girl on the phone was very nice and stated that yes, I could come in Friday (the day after Thanksgiving) And pick it up. No problem! Upon arrival the store was very busy. And, walking up to the door I noticed a sign that stated no more than 10 people inside at a time due to Covid-19. Once inside I observed close to 100 people standing in line and walking around. Not one person with a mask on or trying to distance at all. I found the store front manager and asked if I could pick up my rifle. She brought it out and told me I had to get in line to purchase. I asked if there was any other way to pay as I had my wife and three kids in the car and was uncomfortable with the amount of people not wearing masks. And, that I had already spent 6 hours in two trips to get there. (2 hours 1 way) She told me that the only way was to wait in line and then lied and said that she had explained this to me when I called Wednesday.

Very disappointed with the lack of communication and respect...