Goodwill Outlet — Local services in New Castle

This Good Will Outlet, overall has a wave of good items that comes in/out of the retail storefront throughout the day except 4 pm today. The floor manager was awesome; she helped explained the process a bit more since I was a first timer (almost a last-timer but she saved the day).

However, the entitled, disrespectful cashier, Ramon, needs to learn from his manager and go back to formal customer service classes nearly destroyed my shopping experience and make me turn back everything I thought I scored and had in my basket, plus a few bags. So this is what happened;

Ramon announced that shoppers needed be behind a white pole/ column. Note there are over three (3) between the front door and the last cashier (right side). I was between columns 2 & 3 behind the red lines, near the electrical outlet. Note, previously, I was told that it was okay to be behind the red lines (further away from the cashiers and the flow of customers checking out). As I was I sitting by the only electrical outlet where I was testing out 1) germ/UV machine and 2) desk lamp; Roman yelled “I’m not letting anyone go (shop) until everyone was behind the white pole”.

Seconds later, shopper ran to the other side where the new donations were added to the left side of the store. Ramon yelled at me and I was looking down not thinking that he was talking to me. And then I looked up to see all shoppers except me were running to the other side. I said I thought you said you were going to let shoppers go and then he yelled further to tell me to get to the other side of the pole (ie 1 more pole/column). I stopped testing the germ machine and stood up up to moved 2 heavy carts, two filled soft laundry bags and my personal jacket. He embarrassed me and belittled me by barking at me.

I hastily moved everything including myself then moved this crate I was sitting on to test the workability of and sort my items; I used my foot to slide it back where I found it. Ramon said that he would tell his manager and kick me out the store. A gentleman tried to talk to this “power deprived cashier” who ran to tell the manager that I kicked the crate and whatever else. If this store was ever ran by Roman, I will never shop there again. Thanks to the manager, I was able to find a space behind the pole where customers had two lanes full of baskets full of stuff. I parked the two baskets plus other soft containers in the area - I blocked other carts to squeeze into the targeted area where Roman was yelling at me to go.

There are ways to talk to people and then there’s a way NOT to talk to customers. I almost lost interest in spending my money at this establishment and save myself over $95 (nearly 117 pounds). Roman you were barking at a professional, educated woman. On the surface, I may have looked like I am a person who needs the stuff in my carts - you judged the...

This to date is the worst Goodwill store I have ever been in. This store is very dingy and dirty. Most of the items on the shelves are broken or missing parts and very overpriced so be careful what you buy. The rest of the stuff you buy by the pound. It must be shipped in from all the other goodwill stores that couldn't sell it, literally junk!

I purchased a few items out of the locked display case to my surprise when I took them home they did not work at all. You have no way of checking the items because they are missing either the power supply or power cord these items do not belong in the showcase (Buyer beware). I waited 22 minutes for the staff to come with the key to open the display case and had to remind the cashier three times that I had already been waiting 15 minutes.

The cashiers at this store are the best out of all the Goodwill stores. They are very friendly and helpful. Goodwill should make it mandatory that all their employees start working in this store kind of like diversity training.

I don't understand the pricing. In the glass case was the first Xbox with no controls or power cord for $4.99. On the shelf was the same item in worse condition for $9.99 and I found one in the bin you buy per pound that was in better condition than the other two, go figure that one out.

You must be there when the doors open or you are just wasting your time.The stuff gets picked over very quickly and you will get knocked out of the way by the frenzy of the crowd. Tempers flare and it is only a matter of time before someone gets hurt due to this type of selling environment. I wonder how many times the police have been called? I saw a confrontation between two woman over clothes and two men over speakers in the 45 minutes I was there. Too many people and not enough bins to pick through. It is like playing musical chairs!

Plenty of parking but you will have to walk a little distance if you don't come early so if you are older with bad legs or knees stay away from this unorganized place. Not even handicap parking will help if you...

Edit: 7/10/22 They went back to the "old" standard of people elbowing you to get into the bin you're already in. Bummer.

Have you ever wanted to play a game show while thrifting? NOWS YOUR CHANCE! Since covid they have altered the way you "play" at this thrift outlet. (This isn't a thrift store where all the clothing is organised by color, but true outlet style 3'x6' bins, with gems intermixed with garbage, on its last chance before getting shipped to its final death.)

The game starts while you wait in line outside for your "ticket." The staff asks if you want "wares" or "clothing". Your ticket has a corresponding bin inside. Now the real fun starts: you get about 45 seconds to rummage through the bin before a bell is rung and you have to move to the next bin! Grab anything you don't want anyone else to have! Go! Next bin! After going through all the bins people tend to sort through their carts and figure out what they actually want to buy versus hoard in their cart. The show lasts about 30-40 minutes before you have to check out and leave the store. Between rounds staff move all the old bins out and refresh with new bins of junk!

Absolutely entertaining, especially if you don't mind sorting through a little bit of broken glass or clothing with body fluids stains. But hey, at