DON'T ORDER UNIFORMS FROM THIS COMPANY!! I was hired at a new school in Texas after the color guard uniforms for the season had already been purchased from Band Shoppe. I had already sworn never to order uniforms from Band Shoppe ever since they messed up uniforms for two consecutive seasons at my last school in Florida. However, this time around, both the band director and the guard instructor who worked over the summer stated that Laurie Sullivan from Band Shoppe told them the uniforms would arrive at the end of September. So, I called Band Shoppe at the end of September to see when the uniforms would be shipped; I was informed they were behind schedule and would not ship the uniforms until Thursday, Oct. 14th. This delay was somewhat understandable since I knew there was a fabric shortage around the country. I then called again on Oct. 14th and spoke with Amanda in Customer Service, who stated the uniforms would now be sent either on Friday the 15th or Monday the 18th. On the 18th, I called to get a tracking number in which Amanda told me that she would have to talk to the Production Department and see where my uniforms were at and call me back. I never received a callback. On Tuesday the 19th, I called and spoke with Andrea, also in Customer Service, and she stated that my uniforms would now be finished and shipped on Wednesday the 20th. I had asked Andrea to email me a tracking number on Wednesday and stated that I needed to make sure we received the uniform by Friday, Oct. 22nd. I did not receive that tracking number until Thursday the 21st, which I immediately looked up and noticed it said "Shipping Label Created," meaning Band Shoppe had yet to send my order. I instantly called the company and spoke with Andrea, inquiring whether I would receive my uniforms on time; the only thing she would tell me is that "they are being expedited." Expedited in shipping terms can mean 1 to 3 days. Later this evening, I looked up the tracking number again, and I will not be receiving my uniforms until Saturday by 7 pm. Since the school is technically closed on Saturday, this means I will not be receiving my order of color guard uniforms until Monday, the 25th, almost one month after our initial estimated shipping date and 10 days after my "Behind Schedule" shipping date. Band Shoppe is terrible with communication when an issue arrives, giving details, and keeping close to their word. Like they could have communicated through email and stated that the uniforms were behind schedule. They also will not admit it is their fault; they will go through all the ways of not...
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