Wayside Furniture & Appliances — Local services in New Martinsville

I spent over $4400.00 on two Best lift chairs which one had to have a motor replaced. My experience with the people at this furniture store is that they are arrogant. They are of the belief that because of the many years they have been in business customer service after the sale dos not matter. For this customer it dos matter and talking to me as if I'm some kind of idiot and being disrespectful I will not stand for. I highly DO NOT recommend anyone shop at this store. Thank you for informing me on Google that the service call I was suppose to be waiting on will not happen. Please don"t forget I have another BEST Lift Chair that came from your store that comes, supposedly, with a warranty. So far it is...

It would be less than one if I had the option. No one has the right to treat customers poorly and even more so the elderly. You crossed a line being rude to my Mom, she's 83 and deserves respect. We purchased a new rocker/recliner for my Mom, in less than 10 days it fell apart. She called and they were rude to her and all they wanted to do was fix it and wanted her to bring it back to the store first...instead of replacing it. If it fell apart in less than 10 days what good is fixing it. And it was not a cheap model, we paid good money for that chair... It's very apparent Wayside has no quality of service, let alone being of service to their customers. Ridiculous. Rude, unprofessional, hateful people...

We are so glad we stopped in Wayside to shop today. Kelly(I think that’s his name), was very knowledgeable and took the time to answer our many questions. We did not feel pressured to buy anything and felt comfortable with our large purchase thanks to the great staff. They also employ a local business to help with installation of our new stove hood and dishwasher. We did not need to wait for an extended period of time like other places we have visited. We will definitely be repeat customers of Wayside in New...