Extra Space Storage — Local services in New Milford

Okay, beware of the goings on here. I dealt with Danny and was very clear and concise about what I could afford to pay and felt in the beginning I was taken advantage of financially because of my desperation to find storage in a hurry, which Danny rectified. Then after 4 months maybe 3? I get my bank statement and my storage went up $60.00? No notice sent, and I know that for a fact! Then goto Danny, told him what the hell is this? I don't do that it's the higher ups? I'll make sure they don't take out of your account until this gets straightened out. I go in there today telling Danny, if you told me this was going to be this rate after 3 or 4 months you knew damn well I would have walked. They also tried to take out of my account last month by the way, after Danny said I'll take you off the auto pay, then he reversed it a day after they took it out? He also claimed he did this over a week before the date it electronically comes out of my account? Today I went in to talk to Danny. I said all the things listed above and I said I'm going to sue Extra Space in Small Claims for jacking my rate without notice and we'll see whose telling the truth? Danny said I'm messaging them right now, give me 24 hours. It's always 12 or 24 hours? Just got a notice on my phone they took out $193.00 from the $123.00 agreed monthly payment tonight? Now I have to block them from ever having access to this account because you can't take the word from the people working there that they actually did somethng they said? I also have to serve them next week for raising my rate by half my agreed payment after 3 or 4 months with no notice or warning. Do not agree to do auto pay with them because I believe they just hope you wont notice what they're doing to your monthly payment. On top of all this I need to find an honorable company that doesn't play these games and go through having to move my...

I had a 10’ x 10’ foot locker here for 3 years. It worked well for me until the virus appeared. On many interactions with the Storage facility’s 2 employees, I found them helpful and informative. They were always available with clear instructions. A bonus was free candy from a dish on the desk. Overall, this was a well run, professional organization. The only criticism is the sudden annual or semi-annual price increase. What begin as $106 per month, ended, three years later, at $161 per month with a promised price increase to $200. That’s a 100% increase in three years. In Vermont, I have another locker where I have paid $70 per month for a 10’ x 15’ since 2013 with no price increase. Moreover, if you pay 6 months in advance, one month is free. Paying $700 a year for a 50% larger locker is much better than paying $2400 a year for a smaller locker had I stayed there. Why not draw out the increases or reward longer...

Here’s a glowing five-star review you can use for Extra Space Storage in New Milford, Connecticut:

“I couldn’t be happier with my experience at Extra Space Storage in New Milford! From the moment I walked in, the staff was incredibly friendly, professional, and helpful. The facility is spotless, well-lit, and feels very secure. I was impressed by how easy it was to set up my rental, and the team took the time to answer all my questions thoroughly.

The units are spacious, and the climate-controlled options are a huge bonus for storing my sensitive items. Access to the building is convenient and well-managed, which gives me peace of mind knowing my belongings are safe. Pricing is competitive, and the level of customer service far exceeds expectations.

If you’re looking for a hassle-free storage solution with top-notch service, Extra Space Storage in New Milford is the place to go....