The Market CT - Northville — Local services in New Milford

This place is despicable and will never receive a penny again. On Christmas Eve 2023, they had the audacity to give my mother-in-law a hard time about an order that was placed and the manager (whom of which I won't waste time mentioning her name) stated (extremely passive aggressively and worked up) that she had called her about an order multiple times and left multiple voice messages, yet, there was no trace of a phone call or voice message to be had from said manager on the phone. Even IF the customer didn't answer, that's the way you choose to handle it? You chose to lock in her for not answering and get THAT worked up about it? Don't worry, this gets better...It then proceeded to get more heated and the owner gets on the phone and in a pathetic attempt to assert a position of dominance over her says: "Do you know who I am!?" Wow, fairly appalling if you ask me...Interesting way to diffuse a situation, again, on Christmas Eve. This is the owner of the establishment who's leading? Got it. After a few seconds later a statement of: "I will cancel your order" follows as another attempt to assert a position of dominance. I get it, it's Christmas Eve and that's the last thing you want to be doing is dealing with customers and working. Again, my mother-in-law is an extremely calm and patient person and for her to have to escalate to that level to match an unprofessional level of service, is laughable and pathetic at best from an establishment serving customers on...

Very spotty. Some local farm produce. Good prices on milk and eggs. Overpriced deli, strictly shrink-wrap quality meats and cheeses at premium prices. Prepared foods are hit or miss, pricey and not always very tasty. You can get good produce in the summer. Organics tend to be expensive, except the bananas. The management tries to squeeze the customers by stocking mainly "gourmet" lines instead of the major brands. Lots of overpriced items from dried fruits to fancy pasta and the like. Not really gourmet but priced way expensive. The meat is less than supermarket grade, really not tasty. They call it "angus" meat but that doesn't mean it's organic, grass fed, tasty or anything else. Just marketing hype. Most people will not buy meat there after trying it. The management is kind of cheap and will squeeze the customer where they can. The store is convenient but no match for the real gourmet store in Woodbury or Danbury. Good if you're in a hurry on the North...

We ordered the Valentine's Day dinner and it was excellent. Well prepared, generous portions, and a great value. When I originally placed the order, I was asked if I wanted it hot. I said "yes" and placed the order. On Sunday I received a call from a wonderful young lady advising me that it would be better to pick it up and heat it at home. She said that it would improve and enhance the quality of the food. She said that she would provide the heating instructions. I agreed and was not disappointed. The instructions were easy to follow and the dinner was fantastic. We are looking forward to future offerings...