SERVPRO of Dyersburg, Union City, Weakley, Gibson, Carroll Counties — Local services in Newbern

First of all I want to give a shout out to these "above and beyond " employees of Servpro that saved my sanity. Phillip Frazier, Cody Smith, Cathy Hollis, Jeremy Geisinger, and Jason Griffin. These folks were awesome from the beginning of the process until it's completion. My hot water unit flooded my house while I was sleeping. My sister and I frantically did what we could at 5 am. We pretty much immediately called Servpro. Within a short time a crew was at my house on the north end of Lake County. They cleaned up the water, we had a storage unit brought in. They packed up my stuff,(a lot of vintage glass items, China closets etc). Moved my furniture and packed boxes into storage. They ripped up carpet and ceramic tile. They had a large dumpster for all this. Plus they cleaned up after themselves. I was able to continue to live in my house fortunately. One bedroom had no damage. They ensured I had one working bathroom at all times. The employees were always courteous and friendly. I was always able to get answers to all my questions. I am a very "picky" person and somewhat of a perfectionist. Phillip came out and took a sample of the wood trim work so he could ensure a perfect match in stain. He also touched up any paint on the lower walls. They ensured all my wooden doors in each room opened and closed properly and reinstalled the door catchers. Very important, they called each day giving me their approximate arrival time. I wasn't caught in my bathrobe, LOL. I really appreciated the heads up!!! I could go on and on about these folks. If ever you are in need of their services, especially water problems (water has been a big problem in our area lately) don't waste time with "fly by nights" Call Servpro. Plus they worked great with my insurance company, taking a ton of stress out of my life. Additionally, after the repairs were completed and we did the walk through check list, the team returned and brought my furniture and all my boxed belongings back into the house, ensuring they put them exactly where I wanted them. Now all I need is a little wonder fairy to unpack my personal stuff. All in all, Servpro saved me through a distasterous time in my life. I can't thank them enough. Judie...

Two Friday ago, we had quite the nasty mess to clean up in our partially finished basement due to a sewer back-up. We knew we needed lots of help and quickly! Kevin and Christian were on site to begin the cleanup less than 2 hours from our initial contact with Kevin. They worked for over 5 hours that first night and left after 3:00 a.m. Less than eight hours later, they were back at it with reinforcements (Jeremy, Rhonda, Cathy and Dale), continuing to clean out the muck and packing up salvageable items. Several team members put in a half-day on Sunday since there was still lots of work to be done. This also included John Carlton and his demo crew, who did a fine job of removing damaged flooring, drywall, doors and trim and hauled it all away, along with non-salvageable furniture and other damaged items. Several of these folks were not even on call over that weekend, but showed up anyway to help us in our time of need. Over the next week, Kevin, Chris and Christian continued their work by bringing in fans, dehumidifiers and air scrubbers, as well as deep-cleaning the concrete floor throughout the basement and spraying deodorizing agents on the floor, base plates and studs. Ours was a major clean-up job with lots of contents to sort through and clean. Due to the nature of the mess, some of the work was not very pleasant. In spite of that, Jeremy and Kevin's team displayed positive attitudes, teamwork and really stepped up to bail us out of a bad situation. We hope we never are in need of such services again, but if we are, we would definitely call...

We had a flood in our house January 2022. ServPro said the floors and cabinets needed to be replaced. They replaced the floors in April 2022. In November 2022 we called them back because the floors started peeling up and away from each other and tearing up pieces of the flooring sticking up, my kids have scraped the skin off the tops of there toes multiple times, they have to wear shoes in the house. They ordered the new flooring and in April 2023 they said they would be out April the 11th, they then rescheduled for April the 18th because the installer had a situation pop up. I waited around all morning this morning and no one showed so i asked and was told the installer went off the rails and is not to be found and rescheduled yet again for next Tuesday. I should not have had to wait 6 months in the first place. This is also a rental house and they are dealing with our landlord And he is a slum lord but ServPro are the ones responsible as they installed the floors. It is frustrating if it was easy to find another house in a reasonable price range and just move. Edit for the response from ServPro. It says we are renters and our landlord is the one dealing with your company. My family and myself are the ones that are having to live with the floor that was installed by your company. Also update since my review was left my lanlord was contacted and they are coming tommorrow instead of next week. assuming I take down the review. SMH. There for someone knows who I am and why I left...