Nordic Skater — Local services in Newbury

On the website they advertised a skate ski package complete with skis, poles, and boots. I purchased this package. Only skis arrived. When I called, the person I talked to told me this was advertised in error...it wasn't supposed to be a package, only skis, and they no longer carried the necessary boots. He said he would have to talk to his manager and call me back. I heard nothing. I called back a few days later and was offered either a discount or to return the skis for a refund. I chose to return the skis. They sent me a return label and said they would process my refund when they got the skis. 2.5 weeks went by and I hadn't heard anything or received my refund. I tried to track the package using the tracking number on the return label.. and it said that the package had be delivered to California 2 months before I sent it (the tracking number was obviously reused). I called and nobody answered so left a message, no response. Called a few days later and they said they hadn't received the skis but would church the post office and let me know. I didn't hear back, but a few days later I finally received my refund. The whole experience from the skis being incorrectly advertised as a full package, to feeling like I had to keep calling to get my refund was really frustrating. Not a good customer...

The guy who I dealt with was nice enough to talk to but he broke my skis and refused to own up to it. I cracked a binding on my old crosscountry skis, my foot would slip off but they were still functional and I had been using them regularly. A friend wanted to try them so I brought them in to fix the binding. There wasn't a word about the possibility of losing my skis completely. He removed the bindings, decided that the skis "weren't safe enough" to rebind and claimed to have saved me from grievous injury, though even if my junky woods skis break in half, it just means I'm walking home through the snow. If I had known there was the possibility he might break my skis and refuse to fix them, I would just have just superglued them. THEN, when I expressed my displeasure at having my 80% skis reduced to 0%, he wouldn't give me any credit toward new skis nor new bindings that I could...

Do not buy from this business!! They are fraudulent in what they charge for shipping. On my order, the USPS shipping cost is $13.90 but when the shipment arrived and I took a look at the shipping label, the total cost is only $6.70. That is a $7.20 difference that they dishonestly took from me!! Many of you may be reading this and think $7.20 isn't a lot, and I would agree that on the grand scale of things, it isn't but that is not my point. My point is that this company is dishonest in what they charge and when I called them, they denied the whole thing and lied to me that they will call me back to give me a refund of the difference but they never did. Completely dishonest and disrespectful to me, and as a customer, this is not acceptable. Take my...