Store For Homes Furniture — Local services in Newton

First off, let me just say that I have ordered every single piece of furniture from this store. A master bedroom set complete with mattress, a leather sectional, 2 twin mattresses, and a full mattress. Recently I purchased a table, couch, and chair and a half. I was told my table would be delivered the week before Thanksgiving. No phone call to let me know it had been delayed, but they then delivered it 2 days before Thanksgiving, however it wasn’t even close to what I ordered. The delivery guys were great and said to keep it and call the next day to figure out the next steps. Not sure why I had to call when it was their error, but ok. New table was finally delivered several weeks later and again not much communication. In the meantime, I received a bill from Wells Fargo with all the furniture purchased even though I had not received anything correct yet. That whole discrepancy is still being dealt with. Next, our couch and chair and a half was due to arrive the week of Christmas. No phone call with the delay, I waited and waited expecting the delay due to what had already happened. Husband called last week and they were having problems with the company and not receiving the right color of furniture. Again, I get that, but why could that not be communicated to us?? Supposedly we are to receive our furniture in 3 weeks but I’m not holding my breath. This is the worst experience I have ever had with a company, and due to the table fiasco, I had also taken several afternoons off before finding out it wouldn’t be delivered as planned. As of last week, they told my husband they would credit us $200 but this has been more of a hassle than anything. And in all honesty, all I wanted was a phone call with an update when things didn’t...

Outstanding Service from Michael Urias at Store for Homes in Newton, Iowa

I recently had the pleasure of working with Michael Urias at Store for Homes in Newton, and I cannot say enough good things about my experience. From the moment I walked into the store, Michael’s friendly demeanor and professionalism made me feel welcome and valued as a customer.

Michael took the time to truly understand my needs and preferences, offering thoughtful recommendations tailored to my budget and style. His product knowledge was exceptional—he answered all my questions with confidence and provided insights that helped me make informed decisions. He was never pushy or rushed, but instead patient and attentive throughout the entire process.

What really stood out was Michael’s commitment to ensuring I was completely satisfied. He went above and beyond to accommodate my schedule and even followed up after my purchase to make sure everything was perfect. It’s clear that he genuinely cares about his customers and takes pride in delivering top-notch service.

Thanks to Michael, I found exactly what I was looking for, and the entire experience was seamless and enjoyable. If you’re in the market for furniture or home décor, I highly recommend asking for Michael Urias at Store for Homes. You won’t be...

For several years my Father has purchased several items from Brian. He even referred many customers to Newton Store for Homes. However, he ordered a Stearns and Foster mattress ($1250) from Brian over the phone. Let me also explain my Father is a 94 year old gentleman, legally blind, a Veteran of WWII. When the bed was delivered unknown to my Father, there were no tags on the mattress and a receipt was never included either. I discovered this when making the bed. It sagged as well. No tags is a FEDERAL OFFENCE!!!! My Father felt like he had been taken advantage of. After all the business he had done with Brian. Then to top things off, Brian lied about me to the Investigator in the State’s Attorney General’s Office. He lied about me calling Brian to set up a time to visit the store and then we never showed up. I’m so disgusted about Brian’s lack of honesty after thinking he was a friend and all the money my Father has invested in Newton Furniture. I will continue to post my complaints on...