Wanted to shop local and helped out the community. So I found this place online and thought I'd give it a try. I come there and the customer service is horrible and they act like they don't need your business. Cold and crabby people. What a waste of gas going out of my way to give this place a try.
I'm only giving this place two stars because it was easy find parking (probably since it has no customers) and their prices are fair.
Don't be fooled by their small set of good reviews. 1) It's only a dozen or so reviews 2) it's probably from all their family and friends. I noticed their customers are mostly elderly people (probably original customers from when the store open decades ago). Didn't see any new people come in. They probably scare them all away with their (lack of)...
Read moreJust got these as a gift from one of my patients. OMG! So very delicious! Melts in your mouth with bursts of flavor. After perusing the website and reviews, I can well understand why the high reviews. The two one star reviews are ignorant in my mind because this level of quality of product cannot tolerate the heat of summer, and I can imagine how extremely busy they might be because of how delicious their product is. I will be visiting them often on my days off from now on, and I won’t expect to be catered to. Just make as much of this deliciousness as you can Van Otis Truffles and let me buy some! Worth the trip to Andover. And I probably won’t be sharing any that I buy for myself. I might buy some for gifts, but I don’t want...
Read moreWe’ve started our gift giving as the holidays approach - Thanksgiving/Christmas etc! Everyone has loved being on our list to receive the decadent truffles from Van Otis! The quality, flavor choices, and individual pieces have made it a repeat gift for many on our list-colleagues, teachers, service providers, friends, family, and ourselves! This is a woman-run small business in North Andover. Parking is easy and tastings are most often available. We’ve been customers for...
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