All My Sons Moving & Storage — Local services in North Las Vegas

To start, I would just like to share that I have been a Realtor in Vegas for over 7 years and work with many different moving companies so I have many experiences to reference when I say this was the worst and most unprofessional experience I have had.

I was told that there is no charge for Drive Time and the job labor charges start when they arrive at the first stop and end at the final destination. Great! I gave the number of items I needed moved (about 16 pieces in total) and I was given an estimate of 2 hours of labor. This should have been about $400 or so based on their quote (though, Ed made sure to tell me I was wrong for thinking this because they go off scripts and he knows there is no way anyone would have told me a number. Thanks, Ed.)

I received a call at 1:51pm to state the drivers were about 30 minutes away from the first stop, making their arrival about 2:20pm or so. (Yet, on my final statement, they listed arrival at 1:15pm and their GPS records showed an arrival at 1:07pm... so, were you just sitting outside my property for over an hour?) The estimated 16 pieces were no longer all there... The total number of items moved was reduced by 7 pieces, leaving them to only move 9 items! WOW! You would think this would mean I would definitely be closer to my quoted total! (NOPE.)

They moved everything out of the first home and headed to the second drop off... They did not get started for quite some time at the next location. And, decided that leaning up against one of my vehicles was a good use of their charged labor time (photo attached). Not to mention, the inappropriate comments made while inside my home about how I look and how they think I am a "baddie"... So unprofessional and uncomfortable as a single female living alone...

All this to circle back to the conversation I had today with one of the managers when I called to discuss my final total. I received my statement once all was said and done and I was SHOCKED when I saw that I was charged $850! How!? There was about half the amount of furniture from the original estimate...

I called and spoke with Ed. Ed listened to all of my concerns and told me there was nothing he could do and offered a lackluster apology. When I told him about the disregard for personal property by leaning up against my car and smoking during the "labor hours" I was being charged, and his response was "Okay, but did they damage it?"... I don't know about you, but I don't think I should be paying $160/hr for someone to use my car as a resting post for smoke breaks and inappropriate comments while referencing photos of me on the wall... Ed told me that the best he could do was a 5% discount, otherwise he said "too bad" and "good luck". Ed was rude and dismissive while treating the entire situation like I was the problem and I was making stuff up. Never once did he even offer to look into anything I was brining up and just kept telling me that I was wrong.

It was not until I asked him why I was charged with a start time of 1:15pm when I received my call at 1:51pm saying they were 30 minutes away.. he finally went "Fine. If I refund you $XXX, will that just end this whole thing!?". Though I appreciated the return, I will still never recommend or utilize this company again. (Mind you... even with this portion of a refund, I still ended up paying MORE than my quote with almost 1/2 the amount of quoted furniture to move...)

This company was unprofessional, inappropriate, rude and charged me over double from what was quoted! And, to top it all off, Ed was an example of how to NOT treat...

My wife and I recently hired All My Sons Moving to move our belongings from one house to another, just under three miles apart. The movers arrived on time, assessed the situation, and reviewed the paperwork, including insurance. The lead mover, Drew, offered the standard insurance rate of 60 cents per pound but assured me that, given the short distance, "it would be an easy move."

The team packed our items, moved them to the new house, and unloaded them. Unfortunately, there were a few issues: they scratched the top of our dining table, broke our wooden trashcan enclosure, and improperly reassembled our bed frame. While we were disappointed with the damage, we initially trusted Drew's offer to repair the items himself. He reassured us that he had the skills to fix the issues, and said he would follow up to schedule a time for repairs.

However, when Drew failed to follow up, my wife reached out multiple times, but we received no response. Eventually, I was added to the text thread and when I contacted Drew directly, his behavior was unprofessional. He claimed my wife was "pestering" him and being "aggressive" — which was completely untrue based on the messages. He then told me he was instructed by his superiors to disregard the situation, as the damages were "nothing." He further suggested that I could simply go to Home Depot and repair the damage myself, minimizing the issue by saying it would only take "ten minutes."

Drew also expressed frustration over the time it would take to repair the damages, indicating he had other priorities. He even mentioned that filing a claim would "ding his record," which is why he initially offered to fix the damages himself but then backed out.

After discussing the situation with my wife, it became clear that Drew's unprofessionalism and lack of accountability were major issues. While most of our belongings were moved without damage, the few that were damaged seemed to have been packed poorly, considering the short distance of the move. Drew’s failure to take responsibility for his team's mistakes and his reluctance to honor his offer to fix the damages led us to this decision.

Based on our experience with Drew and the lack of accountability from All My Sons, we feel compelled to leave a one-star review. We expected better service and professionalism.

Note After receiving the template response below, I followed up both by phone and email. Unfortunately, I never received any response to either attempt. This lack of communication makes me feel like the follow-up process is merely for show, intended to give the impression of engagement without any real...

We just finished “moving day” about an hour ago and I’m really pleased with how it went. It wasn’t cheap, but you get what you pay for, and these guys were excellent. Very glad I went with this company.

I had a team of 3: Deandre, Dominique, and Dre, and each one of them was friendly and professional. Deandre has been doing this for 11 years, and it shows. He was the team leader and helped guide and direct the others respectfully and efficiently. The crew showed up on time and introduced themselves politely, but with a fun energy- making a joke about Dre #1 and Dre #2. I gave them a rundown of what I needed (I’m not actually moving- I hired them to pack and take to storage a lot of artwork and other things to prepare for a renovation)— and after they asked a few clarifying questions, they set to work, each one focused on a certain task.

The whole time, they were very careful with my things and asked just the right amount of questions— they were self sufficient, but still considerate of which items I wanted packed and what to do with the things that were staying. I also really appreciated the conversation level- it was enough that I felt comfortable with them but not so much that I was thinking about them being on the clock. Two of the men talked about their kids as they were packing the playroom, and they both were so proud of their kids that it made me feel really good about the people I had hired.

Everything was so smooth until we hit a snag at the storage facility. I had rented the unit online and was supposed to be able to access it outside of office hours, but when we got there, it was locked. I called the business and they sent someone out to unlock the unit— they had mistakenly assigned me to a locked space.

During all of this, my moving crew was really cool and tried to help. No one had a bad attitude at all. Once we got access to the unit, they quickly went to work unloading and did a nice job of arranging everything to maximize open space if I needed to add more things to it.

After we finished and I got home, I got a call from the moving office asking for feedback. It’s a Sunday, so I felt that was an especially nice touch. All around, I couldn’t be happier with the crew and the company. Again, not the cheapest option, but well worth it and I will hire them again.

Pictures: I only needed to clear the room halfway because the renovation will be impacting just that wall of this room. Just need to drape the remaining things in plastic, and now I’m ready for demo to begin! Would’ve taken me days to do...