Ladd's & Co — Local services in Norton Shores

It must be a prerequisite to be a snob and absolutely terrible at customer service to work here because they literally all are. With the exception of the one younger guy with dark hair/floppy haircut. They’re all so rude it’s honestly unbelievable they stay in business. I have never once been greeted or told “thank you”, they bark at you “I NEED ID” the second you get up to the counter. Like yep, this is a liquor store, I understand how this works. How about give me a second to get my items on the counter and maybe say hi or ask me how my day is going? It would literally kill them I fear. Do not spend...

Went to get a scratch off. 5 people working there. The lady that came to counter to help seemed upset cause I changed my mind about turning in my scratch off. I watched her roll her eyes. I guess she wanted to continue her questioning the young man that was also behind the counter who's she was questioning regarding his parents the traveled who was in Africa at the time. That's how much she...

Stopped in during a work trip to view the whiskey/bourbon selection. From the other side of Michigan so it was very nice to see some new bottles that aren’t known/common to me. Nice selection, solid prices. Everyone inside was super helpful and knowledgeable, especially the Ms. which I forgot her name but she was awesome! Definitely worth stopping in and taking a look....