ProRollers — Local services in Norwalk Township

Editing to respond to owners response! - I was never given an answer, still have no response to emails as of an hour after owner's response. In the complaint emails, test pics were requested as they were not put on social media site as stated in website advertisement. As of an hour after owner's response, still have not received pictures. Most importantly, NO REFUND has been issued back. Statements and Bank proof available upon reaching out to me since you still have yet to do that.

Sent a bat to them to be rolled. Bat come back dead. Every time you would hit the ball it wouldn’t even make it to the outfield. At least before, it would. Sent several emails to no response. No proof of before and after pics of service as advertised. Upon instant messaging on their page was met with resistance and ignorance. Very unprofessional and even called me, a paying customer, “a dumbass”. And immediately took chat off. The name listed was Scott. Very rude and scammed me out of 200+ dollars only to kill a bat. Had to go purchase a new one elsewhere as they never considered my complaint nor even considered to resolve my complaint. The only thing they committed to according to their advertisement was their turnaround time. They only accept good reviews on...

Contacted the company on 6/4 asking if they had the particular bat in inventory was told yes and if I ordered it that morning they could have it ready and out the door that day. This was important because my son was starting practice Monday and his bat he was using broke and with the pandemic he couldn't share with teammates - so no bat for practice. I paid to have it shipped overnight. Ordered it immediately. Was sent an email that the shipping label was created and waiting for UPS pick up - Not picked up this was a Thursday, Checked back via the chat on website Friday was told it would be picked up that day - was not, Sent an email and text over the weekend no response. Chatted again Monday as this seemed the only way to get a response. Was once again told it would be picked up Monday. I asked what happened and was told that they have a 24-48 hour turnaround. Was not picked up Monday. My wife called left a message and they sent a refund for the shipping but still no response. Tuesday morning via chat asked for status and then cancelled order - company blamed supply issues - but when I originally ordered it was told they had it. For some reason they could not get it out the door. Be cautious working...

Purchased the glove conditioning service as well as the bat rolling service for 2 bats. Recently purchased a new Wilson A2000 infield glove for my 11 year old. When the glove arrived I could not believe how stiff it was and was dreading the thought of how I could get this thing broken in for him to use. A friend of mine recommended ProRollers and I’m glad he did. I sent the glove and received it back within a week. To my surprise and amazement they were able to break this thing down and soften all the areas needed in order for it to be usable. This service is an absolute game changer and has allowed my son to use his glove immediately. IMO this is money well spent for the investment in purchasing these high end gloves. I also opted for the ProMax rolling service for my boys new 2 piece composite bats. This service unlocks the full potential of these bats from the start rather than trying to break them in with 100’s of batted balls. Gloves and bats are a huge investment in the baseball world. These guys unlock the full potential of each in the services they provide. Highly recommended to parents/players that spend countless hours at the field during the week...