Co-op Service Center—Norwich — Local services in Norwich

Steer clear of this place. They damaged my car and then submitted false information to their insurance company to avoid paying the claim. Shady shop, shady insurance company. So my axles were fine. They were damaged during strut replacement by them. I took it to Honda and they agreed about the heat damage and replaced the axles. Coop opened an insurance claim. This was submitted to their insurance company. This was a pre inspection for the strut noise. Mind you, I never got a copy of this ever. Nor was I told about the things that required immediate attention other than the struts. So what they did was edit this after the fact to say that my axle was bad way back in April before they did the strut work. Absolutely not true. Edited it, and sent it to their...

AFter 5 minutes for a Vt. State Inspection I was told I needed new front disc brakes and pads and repair to exhaust. Fee paid $60. Work done a few days later; Front and rear brakes done, no repair to exhaust system. Rear brakes were done by them within past 11 months. Bill was $400 over estimate and was charged again for State Inspection. To the co op service center's credit, when this problem was brought to their attention they immediately corrected thecharges and issued over a $550 refund. This somewhat restored my confidence. Bottim line, replacing brakes and rotors may involve a subjective eval, which can vary from mechanic to...

I had a really terrifying moment on the highway involving losing control of the steering on my car with my small children in the back. I showed up very shaken to the Co-op service center, since I was afraid to keep driving, and I couldn't have asked for a better experience. They fit me in even though they were busy. They took my car for a ride and looked it over to make sure everything was okay. I would like to thank everyone that works here. They did a good deed and I will be forever grateful. I was able to leave with the peace of mind that my family was safe. Please go support...