A Storage Inn — Local services in O'Fallon

Just a few days ago I had won an online auction for a unit at the O'Fallon, IL location. After arriving to make my payment and my deposit, Ray personally walked me to the unit and opened it up for me. I removed a large amount of the items and returned the following day, yesterday. Not long after I got there, Ray had noticed that I was there, and came up to see how everything was going, and not in a rushing manner, but in a genuine manner. I just got done dealing with a situation and explained how a trailer that I was supposed to rent had fallen through. He had offered to help me with loading my vehicle after hours on his own personal time, but I refused. The man is genuinely a very nice and humble man, and though I was grateful for the offer, he deserved to be able to end his work day and spend the remainder with his wife. If I could give more than 5 stars, I would absolutely do it with no questions asked. I will absolutely be looking forward to more online auctions at this location because of having such a great experience. Thank you so much Ray for the hospitality, you are very much...

O'Fallon's A Storage Inn location is without a doubt the answer for me when I need extra storage space - and I've been a renter there for 15 years or so - multiple units, multiple sizes, and round the clock assistance if I needed it for anything. The primary reason I opt for this facility over the other's in the area is the ease of access from all directions, competitive rates, enough room to navigate whatever vehicle you need between the lanes - but most of all the managers on site have proven to be the best thing going for A Storage Inn.

The quality of service provided by Doug (current manager) is outstanding. I'm able to call, email, ask a question, elevate a situtation if needed and get immediate assistance - plus I can pay my fees online!

Anyone shopping for storage should definitely check out this location - I've shopped the area with others and each time whether it's myself or newcomers to the area .. we end up at A Storage Inn . great job Doug! Thanks...

Ray was beyond awesome. I've worked for years dealing with customers first hand as a service tech, he handled everything with the kind of service that I always strive to provide my customers. He went above and beyond, he gave tips for things, helped guide my truck to line up with the storage to make my load in easier, handled all issues that were going on when I got there with the kind of knowledge and customer service people hope for. Never said anything he wasn't sure of just to get people to feel at ease. Honest, knowledgeable, kind and considerate. As far as the complex, seemed very clean, unit was nice and well taken care of. The only downside I saw was that the road could use some attention. That's the biggest downside I have seen so far. I have absolutely no complaints at all. I wish more companies were like this and I wish they hired more people like Ray. Thank you...