Gifts For Individuals — Local services in O'Fallon

To say I am disappointed is a gross understatement.

Two months ago I placed an order for a shadowbox for my military retirement ceremony.  I was told by an employee that if I had the order in by the first week of June, then I would get ahead of the summertime rush.  All that needed to be done was to build the box and mount the items.  I had already designed the layout prior.  The ceremony is set for 1 September; however, I also (repeatedly) informed the employee that I would be gone all of August.  There was also a finishing touch I needed to add to the shadowbox and on the recommendation of the same employee, I decided to wait until I had the box in hand before proceeding with the final addition.

I was told it should take a total of approximately 4 to 6 weeks to complete.  At the 3 week point I inquired as to how it was coming along and was informed there was no update and to check back in 2 weeks.  Two weeks later, same response.  The following week, same response.  Each time I re-emphasized that I would not be available in August and need the box to take care of the remaining item.  Ultimately, I picked up my items today and the box (apparently) hadn't even been started yet and my choices were to have an incomplete box or no box at all and with me being gone all of August, should there be a snag, I would be unable to attend to it.  I ultimately chose to cancel the order.

During this two month ordeal, I received no phone calls and no updates.  I know that on at lease one occasion a short notice order came in and it took priority over my order.  I will not presume to tell you how to run your business, but I will say that I wasted two months with nothing to show for it and now I don't have enough time to get a shadowbox made.  I would have thought first in, first out would be the overriding business model but apparently it is not.  As I asked the employee today, had I ordered the shadowbox 12 months ago, would they not start it until...

Robin did an amazing job of creating a shadow box for my husband's military retirement. After 38 years of service in the Army and then the Air National Guard, he had A LOT of mementoes. She worked with him on deciding what made the cut and designing the layout.

Being located in Chicago, we did most of the work over the phone and email. Robin was so patient and worked with us on design. After it was all completed and the retirement ceremony happened, he got another unexpected decoration. Robin was great at redesigning and then having to move everything to a new board and at a minimal cost.

Thank you Robin! You have the patience of a saint to have guided my husband through the process. You have created a...

Ordered last minute items as gifts to present to my family for my military retirement. Gifts for Individuals, got me the items ASAP. And they look great! I ordered the Parent and Child Certificate and medals and the quality is better than expected. I was skeptical for the price with an online item that I couldn’t see in-person but I’m glad I went with them. Very...