Green Mount Road Harley-Davidson — Local services in O'Fallon

In contrasting opinion to most on here, here's a review from someone who did NOT end of buying a bike here. I had a call with one of the salespeople before going into the shop. I had essentially an appointment time set up here and went in at that time to find the person who I'd set up this time with to be busy. No problem, they got another salesman, Chad, up to date on what I was looking for. He showed me the bike in question which was not a Harley but a trade-in. It was in really bad condition for a two year old bike: dirty, rusted, didn't sound great when it started up. The salesman knew NOTHING about it. I asked him questions, and he couldn't answer any of them. I know it's not their usual fare but still. He also didn't offer to do any research or anything to help answer them. I guess he was just looking for an easy sale that day and not wanting to actually do any work for my business. So I test drive it a bit, and we sit down to start negotiating a trade-in and the purchase price. The manager declined my first offer. I explain some of my reasoning to Chad for a lower purchase price than their listing (which was well-above a reasonable KBB or NADA value) such as the bad condition. He argues and tries to make me feel dumb and stupid about that saying that it's in great condition (I don't know much about inspecting bikes, okay, but I can nonetheless see the rust, dirt, and bad wear and tear on the tires). New riders beware: they'll use your lack of knowledge against you to try and get you to way overpay. THEN he starts to interrupt me and try to force me to higher prices while I'm trying to negotiate slightly higher prices with him. Again, using manipulative and rude sales tactics. Needless to say, I walked away without a bike that night, and I hope to never return to Green Mount Road HD. The only nice thing I can say is that the women behind the merchandise counter were...

These guys have been very good that I bought 2 bikes from them. You don't just get to know the dealership here you get to know the people who work there. I bought my bike a few months ago and my wife days ago.

Dustin is a great salesman. Over multiple visits and test rides he was more worried about us finding the right Bikes rather than just selling us something we didn't want or was just close to what we wanted. He made sure it was exactly what we wanted. He even offered to come in on his day off for us. He even helped us out when shopping for a seat and other accessories and shared his experience so we needed buy or spend more than we needed to.

Wayne in parts sometimes looks like a grumpy man but he is super helpful and spent hours with me making sure I had all the parts I wanted and they were right for my Bike.

Manny and Tyler in parts helped us too. Both of them were super helpful and provided honest feedback so we got what we wanted.

In Service I have delt with a bunch of guys. The day I bought my bike my horn failed and didn't honk. I took it in and had it fixed in less than an hour cause they luckily had one on hand.

When my wife needed to test seats she pulled in the service bay and Lincoln helped her remove the old seat and put on the testers. Lincoln has helped me on multiple other occasions and is very good at making sure I get what I need and it gets done right.

Steve Madura is the Service Manager and really works. My wife didn't want to ride her bike home without crash bars (engine guards) and he took the time to install them himself. On another occasion he overheard a conversation she was having and went out of his way with a little extra work to make sure she was happy.

I would recommend this place and...

I recently had the pleasure of purchasing a bike from Green Mount Road Harley Davidson, and I must say that my experience was nothing short of exceptional. Despite being an out-of-state customer, the dealership went above and beyond to ensure seamless communication throughout the entire process.

From the moment we first connected with Garrett, our salesman, we were impressed by his professionalism and attentiveness. He promptly addressed all our inquiries and provided us with detailed information about the bike we were interested in. His exceptional communication skills made the long-distance transaction effortless.

Upon arriving at the dealership after a 6-hour drive, we were delighted to find that everything was well-prepared for us. The finance department was efficient, making the paperwork process smooth and hassle-free. The staff members were not only competent but also genuinely friendly, creating a welcoming atmosphere.

In addition to purchasing the bike, we also needed some parts, and the parts department staff was incredibly helpful.

From start to finish, I cannot emphasize enough how impressed I am with Green Mount Road Harley Davidson and its dedicated staff. The dealership's commitment to excellence is evident in every aspect of the customer experience. Despite the long distance we traveled, we are already looking forward to returning in the future.

I wholeheartedly recommend Green Mount Road Harley Davidson to anyone in search of an outstanding dealership that values customer satisfaction. Thank you to Garrett and the entire team for making our purchase a memorable and...