O'Fallon Illinois YMCA — Local services in O'Fallon

Up until last night I would have given you a 4 maybe 5. My daughter came home from trying to use the pool during Open Swim hours last night, 09/17/19. Why do I say trying? Because while there were 2 open lanes there was already 2 people in one lane and the swim class gentleman decided to take up the second "open lane." On top of all this a water aerobics class was taking up the remaining 1/4 of the pool-which to my thinking would leave a 1/4 for the swim lessons. This gentleman teaching the swim lessons refused to move. My husband and daughter did what they were supposed to do, they addressed it to the Lifeguard and then the front desk. The front desk told them to have the swim class move. Did they go back and address this themselves with the instructor? With the Lifeguard? No. They leave it up to the PATRONS to take care of it for them. This is unacceptable. It is not our job to do yours for you. The entire situation took 45 minutes and my family did not get to step foot into the pool. What is the purpose of the "Open Swim" (and I use that term loosely" if you can't utilize the facilities because the "staff" isn't willing to work with the patrons to make it work for everyone. This was an entirely resolvable situation to everyone's happiness too bad it didn't happen that way. This is extremely...

5 stars to Laurie who assisted me in my complaint regarding a young counselor yelling at my 12 year old and another counselor trying to escalate the situation after it had already de-escalated by invading my personal space to get me to step backwards, stop talking and leave. I honestly didn’t even know how to describe the second counselors behavior when I spoke to Laurie. The second counselor was very intimidating though and treated me like I did something wrong after catching the first counselor screaming at my son for asking to play Poker and telling her they let him the day before. She demanded to know who let him play and became irate when he didn’t know her name. I was very upset and disappointed with the actions of these counselors when I spoke with Laurie and she assured me she would speak to them and additional training was in the works. I’d say my current rating for the camp is a 2 but Laurie’s professionalism led me to rank YMCA as a whole a 5 and I am hopeful the camp will become a 5 too with her in charge. Thank you Laurie for taking my concern seriously. I also hope that her conversation with these young ladies went well and they are able to learn from this to provide better care for the children they are left in...

My family and I are very thankful for the O'Fallon YMCA! The employees (always wonderful), the classes (always great), the facility (always clean), Kids Zone (my kids love it!) but I have to say that we are most thankful for the amazing swimming program. Our children becoming strong swimmers is very important to my husband and I. We are so impressed with how the program is run. Sometimes with group lessons the kids don't really learn much. The YMCA program was revamped and it was done well! We're so impressed with the program, the class sizes, the instructors patience and hard work with the kids. I cannot believe how well my kids are doing with their swimming. My oldest who was once very nervous about the water is now a strong swimmer...entering Level 5! My son (7) who wasn't a huge fan loves the water now and is making great progress and my youngest (4) is just doing so well! They have reached this point with the amazing instructors that they've had...Brett and Nicole have been absolutely amazing with my kids. They are wonderful instructors and should be very proud of their accomplishments. My family and I thank you! Keep up...