O'Reilly Auto Parts — Local services in O'Fallon

We went to O’Reilly on Talon Drive in O’Fallon Illinois because my granddaughter‘s car was smelling like bad eggs, which meant she needed a battery. The young man told us that they could not install the battery because it may be close to the firewall that she and I could do it Because he did his own car. mind you I am 78 years old and my granddaughter is 20. We do not have any tools and my husband is out of town so we have no one to help us. We took it somewhere else. They looked at it and said Battery is not near the firewall, must let you know that the young man never looked under the hood at O’Reilly. . So that’s why I’m giving them a thumbs down. They did not take the time to try to assist us. It was like oh no, you can do it. I will never go to an O’Reillys again and I’m telling all my friends and family not to go. I sincerely hope we were not treated that way because we were...

We had to buy a new battery for my daughter’s car, and Steven was amazing. He not only helped me find the right battery for a good price, but he also gave us an extra good deal, and installed the battery. I felt terrible because it was the middle of this gruesome heatwave. It was an obnoxious install because the battery cage didn’t fit the new battery perfectly, and also, my nosy ass wanted to watch him do it so I could learn. He was SO friendly, explained each step as he did it, and wrestled with the poorly fitting cage until it fit, all with good humor and incredible kindness. A wonderful experience, a very lovely person, and five...

As a past employee I know how everything operates there, went in today, asked to get some stuff price matched to walmart. Price matching is their policy. The manager got upset and refused, and gave me no reasoning. Then got an attitude and loud when i asked why not (as other stores ive been to as well as the one i worked at wouldn't have an issue with it). I then made the comment about speaking to the district manager, and he agreed to price match this one time but not again. Very unhappy with this experience, and will most likely be contacting higher ups, as it seems with other reviews I'm not the only person hes been...