Metro by T-Mobile — Local services in Oak Ridge

I went in two different occasions to address issues with my phone caused by changing the SIM card from Sprint to T Mobile. Neither time was I given much help, and the second time I was told my phone might just be broken and they didn’t provide tech support. Pointing out the problems were caused instantly when I switched SIM cards did nothing. A phone call to T Mobile had a LOVELY customer rep in the Philippines fixing the severe problems quickly.

However, I still rate three stars as I called the store to let them know and received the lovely Nicole on the phone. She said that more could have been done, the reps should have called tech support if they didn’t know how to help, and she’d be speaking with them all. When I told her what was done that actually fixed the phone, she said that was what they should have done there and that she realized I hadn’t been listened to. Good management, which I believe will address the issues I faced so future customers can avoid it. (Nicole, I will def tell them to call you, like you said, if needed and you’re not there....

Loved my interactions with the store manager she was extremely helpful and polite!! Even though it was closing time and the other employee immediately turned her back to me and walked to the back and got on her phone with a personal call. The store manager immediately gave me the impression thatbshe actually cared about helping me choice the right servixe/Phone combo that was right for me. She informed me very well an I felt like she didn't really focus on whether I was purchasing their service/phones or not! She was very patient and understanding. She even went as far as to give me examples of how she personally used her smart phone to keep track of her home life while she worked!!! I van honestly say she was a true professional. If I had $800.00 @ the time of entering that store that day, I would have purchased the S7 without question just so she could have gotten the credit for...

Bought a phone and speaker was messed up and tried to return it within my 7 days. Was told to go to Lenoir city. Went there and was told it would be there the next day. So went back to store. The manager said nothing wrong with it. Well called the next day and she hung up on me cause she couldn't hear me. Well my husband called to see if the phones was in so I could exchange it and they told him yes they were. I get there and she tells me they weren't there. So she lied to me. So I went ahead and bought another phone and she told me I could replace it within my 7 days. So I had it 2 days and called to replace and the manager and a worker( named started with a j) told me I couldn't. Exchange it. And I know I could cause I called customer service. So they are awful they will lie to you. Don't go there.. They don't know what...