We used this company for a tour of Yosemite National Park and were very displeased. This tour was completely misrepresented by Crossroads Tours.
To start, we were supposed to have a PRIVATE guided tour as we had six adults in our group. When the guide arrived to pick us up we found out that there would be four other strangers joining us on our "private" tour that we paid for.
Next, the van that we spent nine hours in was extremely uncomfortable. It was an outdated van with three rows of seating that 10 people were crammed in and could barely see out of the windows. The cloth seat covers were very scratchy, the seatbelts were in obscure areas and barely functional, the flooring was peeling up and held down by gorilla tape, the running board that was supposed to be used to step down on was broken, so instead we had a small plastic step stool that the guide had to take in and out so that we wouldn't fall out of the van, and there were no grab bars inside of the van to hold on to while we were being tossed around the winding roads!
Aside from the horrible van, the tour was supposed to include a four mile hike through the park. When we asked the guide when we would be going on the hike, he acted surprised and said that we should have told him that we wanted to do that, but that now we had missed our opportunity to. The website clearly lists a four mile hike in the itenerary details, it never mentioned that we had to give our guide a "heads up" in order to do it.
Another package option that we paid extra for was an included lunch at the Ahwahnee hotel. While the hotel was beautiful and the lunch was good, once we got there we found out that lunch only included $20 per person and a drink. Most things on the menu were over $20, leaving us with an outstanding balance.. We also found out that gratuity was not included, so we ended up paying $50 extra for our "included lunch".
To add to the nonsense, the park was not yet opened when we arrived, so the guide entered without paying. On the way out of the park, the guide asked if one of our family members had a senior pass so that he would be able to save on the cost of four people's entry into the park. Instead of even doing that, he sped up while exiting to avoid paying at all!
We paid $1,194 plus our additional $50 for lunch for six people to take this tour. With the amount that we paid for this, everything should have been seamless. This company is really ripping people off.
The only thing that somewhat made up for all of this was that our tour guide, Richard, was very personable and knowledgeable. It's unfortunate that he works for such a...
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