24/7 Animal Hospital of Orlando — Local services in Ocoee

My mistake was not taking my dog to a better vet after the initial meeting. Not reading the reviews first. I’m almost certain they killed my dog.

My dog suffered his first seizure Wed July 29th 2020. We rushed him to this ER bc it was the first one Banfield suggested Took a few minutes for the doc to come in but when he finally did he’s looking at the files and said “this dogs been through a lot huh how long has he had Congestive Heart failure?” doc was surprised to hear he survived that long that most dogs don’t. Interesting bc the doc that diagnosed him and treated him said they usually live two to three years. But okay. Then immediately off the bat before running any bloodwork bc they had just taken him to the back for bloodwork the doc is saying “I don’t like the way he looks and a dog with heart failure and seizures is not good.” Later he saw his blood sugar was high, in my opinion that may have been due to the stress from the seizure, (which quickly went down again the next day) doc was diagnosing him with diabetes and saying “a dog with seizures, heart failure and diabetes is not good” this is his first seizure and his first time having high blood sugar and I know it’s not good but you’re a doctor you should be able to help or try to. How are you telling me he doesn’t look good, I know he doesn’t he just had a seizure how do you expect him to look. My dog was at this vet for 4 nights. Every night we’d call, nurse or staff would say he’s doing great, he’s doing well some variation of these. Then morning would come and doc would say “he’s not improving” “I don’t like the way he looks” my mom said from the initial call with him he sounded like he wanted to put our dog down. two nights in we’re already digging a hole in our pockets and frankly we didn’t know what decision was right, or where we could take him if we removed him from this hospital. He had him on antibiotics (for what?!?) and nausea meds but my dog regularly takes meds for his heart and fluid in his lungs. 2nd day doc wants to keep him bc he keeps hacking up phlegm we had the nurse relay the message that the last time he was vomiting phlegm like that he was diagnosed with fluid in the lungs and he was given the diuretics to stay on permanently. Doc said “I know I know I know” interrupting her and said we can’t give him meds bc he hasn’t eaten and he’s gonna vomit it up anyways. Friday we visited, they say you can visit and call as much as you want but while we were visiting my dog they were beginning to perform surgery, opening the dog, right there in the open area of the back, doc wasn’t wearing any sterile gown or anything other than gloves. And then as we’re talking with our pet nurse comes over and says “whenever you’re ready I can walk you out.” We know the way out but you gave us an open invitation to visit our dog whenever. Saturday, August 1st 2020, they called and said they don’t know what else they could do. He’s not getting better and he’s not eating we asked them to try a different food And we also mentioned wanting to bring him home to a vet that was closer. the nurse said to call her back in an hour and we’ll see if he eats and he did eat the different food. But we decided to tell them to keep him an extra night because of the hurricane that was supposed to come and we’d bring him home to a closer vet later I was content thinking I’d be getting my dog the next day, and able to afford a better vet but at 9pm the doctor calls & with no emotion says that our dog crashed and they tried CPR but they couldn’t revive him. They let us drive over there to see him and it was true They couldn’t save my dog from day one and they didn’t try Other than the bloodwork and meds they gave him I see a charge for an X-ray which was never mentioned, Did they even perform an X-ray? I wish I read the reviews before taking him it was an emergency after all. When we went to see the body there were used needles laid out on the counter but no dogs around other than him. Did they put my dog to sleep?

4 days $3k later no answers and I lost my best friend...

My cat had a blockage. He just looked horrible and I rushed him to a 24 hour vet clinic this one! The doctor just acted very angry with me. Saying things like I don't think I could save him but We can try. You should've brought him in a lot earlier. He hasn't use the bathroom three weeks. ((Blaming me))

The doctor comes back with a huge syringe full of blood practically shoving it in my face. I could hear my cat crying like he was in agonizing pain (figuratively speaking. They were handling him very roughly. You could just hear it in the cats voice. I called my bf and asked him to look up a different vet at that point. I was so worried that he was going to die that night that I just kept him there. The doctor made me cry. I walk into the back to see my cat. There's a large bowl sitting on the counter with some type of meat in it. Next to the pets cages. Like there thawing out dinner.

His tech said I'm sorry he comes off very strong sometimes. He doesn't mean too. I promise you your cats going to be just fine. You don't need the blood work. At this point I wanted nothing to do with this doctor and I just talked through the nurses. For days I called to check up on him and the doctor was never in the office. I find out my cat pulled his catheter out last night. Didn't notice it till the morning. 2 days turn into 3 days three days turn into 4 days. I finally had it and went into the office myself to see my cat. They had him an oxygen tank. They said he was he having trouble breathing and they don't know why. He was put in a oxygen tank for two days and no one freaking called me to let me know. I had to find out by marching into the office And practically demanding to see my cat.

The nurses had a very whatever attitude. I asked about his care and no one could tell me what's wrong with him. Communication just wasn't there and Doctor was never in.

They let me take him home after $1700 later. So my cat starts getting sick again. I told them I spent all my money the first go around. I can't afford anything else. The nurse just said there's nothing that we can do you need the $35 recheck fee. Are you freaking kidding me I just gave you $2000

Just the deposit was $800 to keep him overnight. I had the doctor recheck him. The cat looks horrible. He checked him for diabetes and gives him a whole bunch of vitamin injections. $350 on this visit!!!!

Money break down roughly: Deposit: $800 upfront Procedure: total out $1700 Recheck fees $35 each time went about 3 times Extra medication: $50 Finally last visit before I said no more $370.00 Spending over $2k at this vet in the end

Oh and it gets better! So at this point my cat is looking just like he did before practically dead. I'm completely out of money they took all of it. I am calling the clinic begging for help! Just got the same answer nothing we cant do anything you need money. (Recheck fee) blah blah blah...At this point I demanded for them to give me the medication and I will try to treat this. My Bf picks up Anabiotic's. A day passes he still really bad. I didn't want to take him back there but I didn't know what to do. My cat is still dying sick! So I finally said screw this I'm taking him to a different vet. I should've did it sooner!

Simba had a very severe infection in his bladder. My cat nearly died with a 5% survival rate by the time I got him to a new vet. This the first review I ever put my heart into.

After demanding my money back he had the audacity to call me and act like it was my fault. Stating why did you listen to the front desk and not just bring him in. I did bring him in they charged me $370 for shots that had nothing to do with his condition. When I told this to the front desk that it didn't help and I have no more money because I spent it on them she said there's nothing more we can do you need your $35 fee check fee. The doctor has the nerve to tell me it's my fault because I didn't bring him in. Take responsibility of your staff and start taking blame for things that your...

All this vet cares about is money. We had to make the difficult decision to have our dog put to sleep. She was too old to re-home, and she was showing aggression towards people she shouldn't. We have small kids and couldn't take a chance, she was a BIG dog. Sadly, we came to the conclusion that at her advanced age (10 to 12 years old is very elderly for a rottie) it would be too cruel to place her in another home, and her size made her too dangerous to be unpredictable around kids. So, rather than make her stay in her bed (crate) or put her in a new home where we would be unsure of her treatement, or take a chance that she would go after someone again, we decided to let her go to sleep. She has never been vicious a day in her life and this was a difficult thing for us to do. She had been a good family dog and great companion. If it weren't for her sheer size and strength, we could have dealt with the weird random aggression.

So with sadness, off to the vet clinic we went. She thought she was just going for a ride. The guilt and sadness was overwhelming. I went in and filled out paperwork before my boyfriend brought her in. We didn't want her to sit in the waiting room with weird smells and be scared. I was told that if I made an "appointment" that the charge would be $95. But if I wanted it done this day, it would be $260. I explained that we decided to do it right away rather than force her to stay in a crate and wait for an appointment because that would be cruel. It was within their normal operation hours, not yet emergency hours. They had open appointment slots, and I tried to make an appointment for later in the evening before they switched to emergency hours. They said no. If I want to pay the $95 price, I'd have to wait the 24 hours. Period. So, feeling like this was hard and bad enough, I went ahead and paid the $260. In that $260, there was a fee for an exam that was never done, a biohazard fee (we took our dog home and buried her, ourselves) an emergency fee (it was a simple euthanasia that took less than a few minutes) and I feel as if in our sad time, rather than consider what was best for our dog, this vet was only concerned about how much money he would make giving her a shot. Literally a shot. We were distressed and I feel taken advantage of by a greedy man in our sad time. These people do NOT care about animals. Just money. I had explained the situation in detail to them, before even bringing her in. Explained that waiting meant crating her until it was time. I wanted her last day to be happy and fun, and wanted her to fall asleep peacefully, so I paid the extra. Anyone who cares about animals would understand why I didn't wait.... And considering it wasn't yet "emergency hours" and that the office was not busy at all, it seems to me that a professional that actually cared about animals would come to the same conclusion. They took advantage of the fact that we wanted the best possible option for her and used our distressing situation to make money. There was no exam, no procedure, no time den spent except to administer a shot and leave us to carry her out. Greedy greedy uncaring people. If you have any other option, I would not suggest...