PruittHealth - Greenville — Local services in Odessadale

My mother was in this nursing home until she was strong enough to go home since she insisted on living alone. The first interaction I had with a staff member was a nurse. I rang the bell for assistance and there is a light that comes on outside the room. No one came. After 15 minutes I stepped out in the hall and a nurse was passing by. I asked what the procedure was for getting help. She said everyone has learned to ignore the bell and the light.

Later, I am called into the office to say that my mom was supposed to leave on Sunday. They said that she told them her insurance said she was supposed to stay 3 more days. What medical staff person is not familiar with sun-downing in patients?

I asked that my mother be released immediately.The nurses gave me instructions to take my mother directly to an emergency room because her labs are "off". I asked why they didn't just send her. They claimed they had already discharged her, but I still had to wait. I asked for her release at 11:30 AM and didn't leave with her until 8:00 PM. So, at noon, you hadn't discharged her yet.

My mom passed out while getting into the car and they had to call an ambulance to take her to the emergency room. After checking her in, the doctor informed me that she was dying because her kidneys were failing. 20 minutes after they treated her, her urine was normal and she was alert.

For weeks while I lived 3 states away, they brought her 3 meals, saw that she didn't eat anything, and did nothing about it. People who would normally be visiting her stopped going because of personal circumstances. The facility was so far outside Atlanta. They were going to see her, but not enough. However, my mom should not need watchdogs when she is in someone's care. These people are horrible. Her oncologist refuses to send anyone else...

My mother in-law was brought to this facility a month ago for rehabilitation from a car accident. My mother in-law was a paraplegic, so she was limited to the things she could do for herself. She was transferred here from Warm Spring Rehabilitations because of her Medicaid. This was a temporary until a facility closer to home would have an available bed, but due to Covid 19, she was here longer than we expected. From day one, my mother in-law has complained about being mistreated. She say they wasn’t bathing her and being mean to her. We spoke with her on a daily basis. We attempted many time to reach out to the nursing staff via phone calls and emails, but we didn’t receive any responses. On July 2nd, we received a call in reference to a referral we requested wanting to expedite my mother in-laws transfer. The nurse had somewhat of an attitude and she said they would get the referral process started. Sunday morning, July 5th sound 0530hrs, we received a call From the Greenville Coroner with sad news that my mother-in-law had passed. My wife was in shock being that she just had spoken to her mother the day before. The first question we ask is why did the coroner call us? Why didn’t the nursing home reach out to us? As my wife patiently waited for a phone call from them, it never came. She called that afternoon asking questions of what happened and no one could tell her anything. The only news we did receive was that her mother in-law passed on the 4th, the night prior to the call we received from the Greenville Coroner. At this present time, we still have not received a call from the nursing home with an explanation nor offering condolences. We know something isn’t right, but they haven’t heard the last of it. Whatever it is, the Coroner and all are in it together. Please do not use...

Let me just say this was the worst experience I've had this far! If there were a choice to give a lower grade it definitely would be. My mother was sent to this establishment for physical therapy. She arrived around at 12ish in the morning. She asked the nurse the layout of the room. She told her " you'll figure it out". Then she asked for pillows. After that around 2 in the morning she to use the rest room. Now she needed help because she cant move her left leg, thus physical therapy. At 3 in the morning I was called by my mother to be told that when asked for help again to use the restroom she was told " use the diaper and someone will change you in the morning ". EXCUSE ME!!! So when she called me crying I went to pick her up. MY MOTHER WILL NOT BE TREATED THAT WAY!! SHE IS NOT AND NEVER WILL BE " A FORGOTTEN "! I have notified everyone in my power at this moment of this situation. And when I finally got there, they moved quickly. If you had used the same urgency when she needed to use the restroom she probably would still be there. I STRONGLY SUGGEST SOMEONE NEEDS TO INVESTIGATE THIS FACILITY!!...