Good news bad news. The gal that assisted me in store was fantastic. Very willing to find answers to questions and find the right option for me. Nothing but great things for that employee.
The bad is that the chair didn't work out, I sat in it for approximately 4 hours and realized it was too hot for me (suede). They came and picked it up on the following business day, Monday. Only after that did they tell me there was going to be a fee. Had I been told, I would have agreed but there was no notification until after the fact, which is ridiculous.
After threatening a dispute, they did agree to a full refund. Several days passed and nothing. I contacted again and they said they would get back to me. There was no follow-up so I proceeded with the dispute. The next day I received a check for the refund that was only printed the day I requested it for the second time.
The leadership of this business doesn't seem to understand follow-up, or...
Ā Ā Ā Read moreGreat service and products. I always feel confident using furniture showcase. Rachel knows exactly how to maximize space, creating the best ambiance in any room. She did our movie theater room, outdoor pool area daybed, patio deck, living room, bedroom, my favorite was...
Ā Ā Ā Read moreVery nice store! Jeanne Roffman was very knowledgeable and helpful while helping me pick out my new bed. The price was competitive so I was happy to do business locally. The delivery guys were right on time; in, out, done! I highly recommend...
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