Chevrolet & GMC of Titusville — Local services in Oil Creek Township

This review is for the service department only. Took our vehicle there because Donovan and Bauer was closest service provider on our warranty. Our warranty was ending soon, and there was a slight noise in the rear of the vehicle. They diagnosed the problem as trouble with the rear stabilizer arms. They also found an issue with the front end. My husband had called to ask if they could change the oil in addition to the repair work. They added it to the work order. When we arrived, the oil hadn't been changed, which has to be done regularly for the warranty. This was annoying, but an understandable mistake, as it was added to the order. However, after we left, we had to turn around and bring the car back because it was making a horrible scraping noise and had a wobble in the front end. Service department claimed that It was worn out rotors and break pads, a rusted guard, and possibly a bearing that had dried out when they heated things up to get parts off. They put it on the lift and bent the guard a bit, knocked off some rust. Also changed the oil, which we then paid for. We drove off, but it was making a terrible racket and shaking. This was a car that was driving fine before we took it there with only a slight and occasional noise in the rear. Frustrated, we nursed it home anyway. My husband went round and round with the service department on the phone. They finally agreed to replace the rotors and break pads for free with parts we had purchased. That's when my husband realized they had mismarked the mileage when they changed the oil, cheating us out of 1000 miles before we have to get it changed again for the warranty. They refused to correct it, saying it was "too late to change it now." Now the oil change light just came on. Apparently they didn't reset something when they changed the oil. To top it off, the vehicle is still making the original noise that we took it in for! We would not recommend this service...

Although nearly a two-hour drive from my home, Donovan and Bauer had the exact vehicle in inventory that I was hoping to buy. To get details and confirm availability, I used the after-hours chat service on a Wednesday night and received timely and helpful information. The next morning, Chuck from Donovan and Bauer called me to follow up. I told him I was interested but since I had just sold my old car to Carvana, I did not know how I could get to Titusville to complete the purchase. He texted me a few pictures of the vehicle and told me he would research delivery options. He called back a little while later with some good news… one of his coworkers would deliver the car on Sunday morning while en route to the Steelers game! I picked up the car and finalized the paperwork in a grocery store parking lot. The whole process was easy, everyone I dealt with was kind and knowledgeable, and the vehicle is fantastic. I am very satisfied with the entire experience and would definitely recommend Donovan and Bauer to anyone who asks. The Steelers got trounced by the Bengals, but hey, you can’t...

I have only ever purchase 2 vehicles from an actual dealership both times has been from them this most recent purchase I was helped by Nick Barker he is a local to titusville who really seems to care about his customers I was unsure on what I would be able to afford and without getting Frustrated Nick worked with me to get into a vehicle. Even after purchasing the vehicle he has been more than helpfull and kind answering any questions I might have and willing to try to help me with something when he can and I would like to also shout out the service department when I have had any questions they give me answers without an issue. This is probably a long right up so I will end off with if you are looking to buy a new vehicle from someone who has roots in titusville stop out and See Nick Barker and tell him Zachary Bryan sent you. Thank you to...